SUKHMANJOT KAUR
Abbotsford,BC
Summary
Diligent with excellent attention to details Strong communication skills both written and spoken Ability to work individually as well as in group Able to work under pressure Flexible, can adjust anywhere in the organization Excellent interpersonal communication Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
key holder
PetValu
12.2021 - 11.2022
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
Supervisor
Chevron
03.2020 - 11.2022
- Evaluated customer needs and feedback to drive product and service improvements.
- Solicited customer feedback to identify and improve on areas of weakness.
- Devised and implemented processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and supply of services and materials
- Scheduling employees, resolving their work related problems
- Putting the entries of daily sales for fuel which is usually called PDI.
Fullfillment Associate
Walmart
11.2018 - 11.2021
- Stocking, both overnight or evening
- Checked product levels and recommended new purchases.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Greeted customers and directed to requested products.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Moved pallets to and from trucks and around warehouse with jacks to stay on top of demanding schedules.
- Selected and filled orders from stock to fulfill customer requirements.
- Developed plan-o-grams and layouts that maximized sales.
- Unloading truck and assortment of boxes into their department
- Making sure all the shelves are properly stocked
- Binning overstock to the backroom
Cashier/sales Associate
Rossland
02.2019 - 02.2020
- Restocked and organized merchandise in front lanes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Checked personal identifications during lotto and tobacco sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Making the bank deposits
- Ordering and receiving goods and services from different vendors on time.
Cashier
Walmart Nelson
06.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Processed refunds and exchanges in accordance with company policy.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Upsold additional products and services to customers, increasing revenue.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers complete purchases, locate items, and join reward programs.
Education
10th Sacred - undefined
heart
2012
12th - undefined
DAV Edward Ganj Public School
2014
Bachelor of Commerce - undefined
DAV College Malout
2017
Post-Graduation diploma - Business Administration
Selkirk College
2020
Skills
- Skills & Abilities
- Management
- Worked in a team on projects at school
- Advance knowledge of computer
- Good communication skills verbally and non-verbally
- Ability to stand for long hours
- Quick learner and adaptable
- Cash Handling
- Safety Enforcement
- Employee Scheduling
- Loyalty Programs
- Strategic Business Initiatives
- Store Opening and Closing
- Financial Recordkeeping
- Task Delegation
- Team Training
- Corrective Actions
- Managing Customer Needs
- Bank Deposits
- Stocking and Cleaning
- Inventory Monitoring
- Front-End Operations
- Promotional Campaigns
- Customer Service
- Product Ordering
- Staff Training
- Workflow Monitoring
- Financial Data Analyzation
- Handling Complaints
- Belt Conveyors
- Charitable Donations
- Flexible Work Schedule
- Speaking Clearly
- Scheduling and Time-Tracking
- POS Terminal Operation
- Originality and Creativity
- Vendor Contracts
- Effective Customer Communication
Timeline
key holder
PetValu
12.2021 - 11.2022
Supervisor
Chevron
03.2020 - 11.2022
Cashier/sales Associate
Rossland
02.2019 - 02.2020
Fullfillment Associate
Walmart
11.2018 - 11.2021
Cashier
Walmart Nelson
06.2018 - 11.2018
10th Sacred - undefined
heart
12th - undefined
DAV Edward Ganj Public School
Bachelor of Commerce - undefined
DAV College Malout
Post-Graduation diploma - Business Administration
Selkirk College
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