Sukhmanjit Singh
Summary
Results-driven Store Manager at Kahuna Coffee Co with a solid record of increasing customer satisfaction through impactful team training and leadership. Skilled in managing inventory and cash operations, enhancing overall retail efficiency and customer relations. Committed to maintaining a successful store environment that promotes sales and customer retention.
Overview
3
3
years of professional experience
Work History
Store Manager
Kahuna Coffee Co
01.2023 - Current
- Optimized daily operations for smooth store functioning while ensuring a clean, safe environment.
- Supervised inventory management, cash flow, and store opening/closing procedures efficiently.
- Resolved customer complaints swiftly to uphold positive client relationships.
- Guided fast-paced team dynamics through effective communication and motivational feedback.
- Facilitated hiring, training, and mentoring of new employees for successful integration.
- Elevated customer satisfaction ratings through comprehensive staff training on service delivery and product information.
- Ensured proper inventory levels by organizing backroom for streamlined stock management.
- Reviewed employee performance regularly, providing actionable feedback for professional development.
Education
Post-Graduate Certificate - Business
Conestoga College Institute of Technology And Advanced Learning
12 2022
BBA - Business Administration And Management
SBBS University
9 2020
Skills
- Customer support and relations
- Analytical problem-solving
- Organizational multitasking
- Retail operations management
- Leadership and coaching skills
- Employee training programs
- Inventory management techniques
- Accurate cash handling practices
- Scheduling shifts effectively
- Hiring and recruitment processes
- Proficient in POS systems
- Management of operations tasks
- Efficient supply ordering methods
- Sales strategy development
- Reporting and documentation
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Store Manager
Kahuna Coffee Co
01.2023 - Current
Post-Graduate Certificate - Business
Conestoga College Institute of Technology And Advanced Learning
BBA - Business Administration And Management
SBBS University
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