Sukhmanjeet Kaur
Kitchener,Canada
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Queens English
London, United Kingdom
01.2022 - 06.2023
- Oversaw key customer relationships to close strategic opportunities.
- Drove customer escalations to resolution by engaging directly with clients.
- Met with customers to discuss best practices and drive outcomes.
- Collaborated with cross-functional teams to establish customer success programs.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Service Associate
Byjus
Bengaluru , India
01.2019 - 12.2021
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Organized client contracts, records and reports to strengthen traceability.
- Developed and organized electronic files to maintain customer service-related documents.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Education
Masters in Business Administration -
Guru Nanak Dev University, Amritsar, India
05.2017
Bachelors Of Commerce -
Khalsa College for Women, Amritsar, India
05.2015
Skills
- Account Management
- Business Development
- Training and Mentoring
- Customer Account Management
- CRM Software
- Proficient in Freshdesk
- Customer Retention
- Strategic Communications
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual
Additional Information
- Currently preparing for Investment Funds Course in Canada
Timeline
Customer Success Manager
Queens English
01.2022 - 06.2023
Customer Service Associate
Byjus
01.2019 - 12.2021
Masters in Business Administration -
Guru Nanak Dev University, Amritsar, India
Bachelors Of Commerce -
Khalsa College for Women, Amritsar, India
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