Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sukhmani Sandhu (Deloitte)

Toronto,Canada

Summary

Accomplished Product Manager and Certified Scrum Master with over 14 years of experience leading cross-functional teams in delivering innovative solutions in diverse industry. Expertise in Agile methodologies, business process analysis, and global delivery models. Proven ability to drive process improvements, enhance team productivity, and deliver projects that align with strategic business objectives. Recognized for academic excellence, including multiple scholarships and the prestigious “All Rounder” award from her university. Analytical, ambitious, and results-focused, with a strong ability to lead in dynamic environments. Certified in CAPM, PMI-ACP, CSPO, and PSM, pursuing PMP with a strong track record of delivering value through collaboration, adaptability, and continuous improvement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Project Specialist / Senior Scrum Master

Deloitte
, Canada
02.2023 - 04.2025
  • Led Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) for distributed teams across sectors, including telecom, retail, healthcare, education, energy, financial, and non-profit.
  • Led cross-functional teams in the successful delivery of multiple telecom projects, achieving a 20% reduction in time-to-market.
  • Developed comprehensive project charters and detailed project plans, encompassing scope statements, schedules, budget estimates, resource allocations, quality plans, and success criteria.
  • Conducted comprehensive business process analyses, identifying automation opportunities that increased operational efficiency by 25%.
  • Established effective communication channels and implemented monitoring and control mechanisms to ensure project alignment and transparency.
  • Managed day-to-day project activities, ensuring timely delivery of milestones, proactive risk identification and assessment, and prompt issue resolution.
  • Ensured team adherence to Scrum principles and Agile best practices, fostering a culture of collaboration and continuous improvement.
  • Collaborated with stakeholders to gather and document business requirements, ensuring alignment with organizational goals.
  • Partnered with product owners to manage and prioritize backlogs, supporting digital transformation initiatives across varied industries.
  • Utilized tools like JIRA, Confluence, SharePoint and Microsoft Teams to track metrics, document sprint outcomes, and ensure.
  • Acted as the central point of contact in collaboration with internal partners, managing tasks, relationships, and deliverables throughout the project and product lifecycle.
  • Defined clear and concise product goals and backlog items, ensuring the project team had actionable and understandable tasks.
  • Analyzed business data to uncover trends and insights, informing strategic decision-making and product development.

Product Analyst

Pet Valu
, Canada
11.2022 - 01.2023
  • Creating and managing the functional deliverables of the software development life cycle (e.g., process flows, requirements, functional designs, etc.)
  • Coordinating with various IT and business stakeholders to get system changes implemented using an agile methodology.
  • Effectively gather requirements, identify, and qualify alternatives, design efficient solutions and coordinate with technical team to deploy changes to production.
  • Configuration of production and test systems as needed.
  • Eliciting business and functional requirements from a diverse set of stakeholders and effectively compile and document these needs for systems design and development.
  • Understanding the business partners’ needs and providing options and recommendations on how best to meet those needs.
  • Implemented Agile practices across teams, enhancing collaboration and reducing project delivery times by 30%.

Senior Scrum Master/Product Owner

Central Group
08.2019 - 10.2022
  • Led end-to-end management of the omni-channel eCommerce retail platform for La Rinascente, ensuring seamless integration across web, mobile, and in-store experiences.
  • Acted as liaison between business stakeholders and technical teams, gathering and translating requirements into functional specifications and actionable user stories.
  • Owned and prioritized the product backlog, defined acceptance criteria, and developed a clear product roadmap and release strategy aligned with business goals.
  • Facilitated all Agile ceremonies including Sprint Planning, Backlog Refinement, Daily Stand-ups, Reviews, and Retrospectives for globally distributed teams.
  • Utilized Jira and Confluence to manage sprints, monitor progress, and maintain product documentation, enhancing transparency and delivery tracking.
  • Oversaw successful User Acceptance Testing (UAT), collaborating with business users and QA to ensure high-quality deliverables and client satisfaction.
  • Collaborated cross-functionally to resolve escalations and impediments, ensuring project timelines and budgets were consistently met.

Business Analyst

Suvitech Company Limited
11.2015 - 07.2019
  • Collaborated with stakeholders, product owners, and cross-functional teams to gather and document comprehensive business and functional requirements.
  • Led requirement workshops and walkthroughs, ensuring alignment across development, QA, and UAT teams.
  • Facilitated User Acceptance Testing (UAT), coordinated issue triaging, and supported resolution to ensure timely product releases.
  • Worked closely with QA teams to design and execute test cases aligned with business goals, enhancing test coverage and quality.
  • Acted as a bridge between business users and technical teams, ensuring successful system integration and user adoption.
  • Supported end-to-end project lifecycle from requirements analysis to development, SIT, and go-live.

Project Engineer

Wipro Technologies
07.2012 - 04.2014
  • Contributed as part of an Agile team, supporting telecom and enterprise clients in delivering high-quality IT solutions.
  • Created functional and test specification documents, and executed test cases for manual, integration, and GUI automation testing.
  • Utilized JIRA to manage issue tracking, status reporting, and Agile workflows for timely sprint deliveries.
  • Conducted System Functional Testing and participated in end-to-end testing efforts, contributing to consistent product reliability.
  • Used Squish automation tool for GUI testing, improving testing efficiency and identifying defects early in development.
  • Actively participated in Agile ceremonies including sprint reviews and retrospectives, promoting continuous team improvement.

Education

College Graduate Certificate - Project Management (PMP)

Humber College
Toronto, Canada

Bachelors of Technology -

Amity University
Rajasthan, India

Skills

  • Product Management
  • Project Management
  • Requirements gathering
  • Agile & Scrum Methodologies
  • Business Process Analysis
  • Data Analysis & Insights
  • Cross-Functional Team Leadership
  • Global Delivery Coordination
  • SDLC
  • Telecommunications Industry Expertise

Certification

  • PMI Agile Certified Practitioner (PMI-ACP)
  • Certified Associate in Project Management (CAPM)
  • Professional Scrum Master (PSM 1)
  • Professional Scrum Product Owner (PSPO 1)
  • PMP (Pursuing)

Timeline

Project Specialist / Senior Scrum Master

Deloitte
02.2023 - 04.2025

Product Analyst

Pet Valu
11.2022 - 01.2023

Senior Scrum Master/Product Owner

Central Group
08.2019 - 10.2022

Business Analyst

Suvitech Company Limited
11.2015 - 07.2019

Project Engineer

Wipro Technologies
07.2012 - 04.2014

College Graduate Certificate - Project Management (PMP)

Humber College

Bachelors of Technology -

Amity University

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