Sukhmani Samra
Winnipeg,MB
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
4
4
years of professional experience
Work History
Sales Agent
Rogers
Winnipeg, Manitoba
12.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
Sales/Receptionist
Moose auto repair
Winnipeg, Manitoba
12.2022 - 11.2023
- Conducted daily operations of the auto repair shop, including customer service, sales, and financial management.
- Maintained records of all repairs, parts used, and labor costs for each job.
- Ordered parts for needed repairs from suppliers when not available in-house inventory.
- Verified accuracy and completeness of invoices prior to payment processing.
Manager
McDonald's
Winnipeg, Manitoba
11.2021 - 10.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Sales Representative
Kal Tire
Surrey, British Columbia
10.2020 - 08.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
Education
BBA - Business Administration
Capilano University
North Vancouver, BC04-2021
Skills
- Offering sales support
- Client analysis
- Sales follow-up
- Networking
- Critical thinking
- Problem solving
Timeline
Sales Agent
Rogers
12.2023 - Current
Sales/Receptionist
Moose auto repair
12.2022 - 11.2023
Manager
McDonald's
11.2021 - 10.2022
Sales Representative
Kal Tire
10.2020 - 08.2021
BBA - Business Administration
Capilano University
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