Sukhmani Kaur
Mississauga ,ON
Summary
Customer service executive with expertise in relationship building and complex issue resolution. Proven communication skills and problem-solving abilities drive improvements in customer satisfaction. Experience includes training teams, implementing service initiatives, and establishing positive client rapport.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Interlinx Security Solutions
North York, ON
01.2024 - 01.2025
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and incidents, coordinating with emergency services when needed.
- Assisted visitors and employees by providing directions and information as required.
- Enforced facility rules and regulations to maintain a secure environment.
- Prepared incident reports detailing any unusual activities or disturbances observed.
- Collaborated with team members to improve security protocols and procedures.
- Utilized surveillance systems to monitor activities within designated areas for safety compliance.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Customer Experience Representative
Rogers Communications
Brampton, Ontario
06.2022 - 07.2023
- Assisted customers with inquiries about services and products.
- Resolved customer issues using internal support systems and resources.
- Educated customers on new promotions and service enhancements.
- Collaborated with team members to improve service delivery processes.
- Handled escalated customer complaints with professionalism and empathy.
- Provided feedback on common customer concerns to management for improvement.
- Maintained up-to-date knowledge of company products and services.
- Handled escalated calls from customers with professionalism and empathy.
- Ensured customer satisfaction by responding to queries quickly and accurately.
- Coordinated with other departments to ensure customer requests were addressed promptly.
- Performed administrative tasks such as data entry, filing documents, scheduling appointments.
Customer Service Advisor
Rogers Bank
Hamilton, Ontario
11.2021 - 04.2022
- Managed complex customer accounts requiring special attention or escalation.
- Developed relationships with customers through proactive follow-up on orders.
- Tracked customer feedback using surveys and other methods of evaluation.
- Provided feedback from customers to management team for further review.
- Educated customers on product features and benefits to support sales efforts.
- Analyzed trends in customer complaints or requests for additional services.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
Sales Associate/Cashier
Walmart Canada
Toronto, Ontario
09.2020 - 09.2021
- Assisted customers in locating products and answering inquiries.
- Operated cash registers and processed transactions efficiently.
- Maintained organized merchandise displays and ensured product availability.
- Collaborated with team members to restock shelves and manage inventory.
- Provided excellent service by addressing customer concerns promptly.
- Monitored store cleanliness and arranged products for optimal presentation.
- Engaged with customers to promote sales and special promotions.
- Followed safety protocols while handling equipment and merchandise.
- Helped customers find specific products, answered questions, and offered product advice.
Education
College Diploma - Police Foundations
Humber College- Lakeshore Campus
Etobicoke, ON04-2026
High School Diploma -
Acension Of Our Lord Secondary School
Mississauga, ON06-2019
Skills
- Customer service excellence
- Service documentation
- Attention to detail
- Communication skills
- Team collaboration
- Call center operations
- Dispute resolution
- Quality assurance
- Email management
- Customer relations
Certification
- First Aid/CPR Level C Certified
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Security Guard
Interlinx Security Solutions
01.2024 - 01.2025
Customer Experience Representative
Rogers Communications
06.2022 - 07.2023
Customer Service Advisor
Rogers Bank
11.2021 - 04.2022
Sales Associate/Cashier
Walmart Canada
09.2020 - 09.2021
College Diploma - Police Foundations
Humber College- Lakeshore Campus
High School Diploma -
Acension Of Our Lord Secondary School
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