Sukhmani Kaur
Winnipeg
Summary
Dynamic and dedicated professional with extensive experience as a Passenger Service Agent at Alliance Group International. Proven ability to deliver exceptional customer service and manage high-pressure situations effectively. Skilled in check-in procedures and baggage handling, fostering loyalty through empathetic conflict resolution and adherence to airline policies.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Alliance Group International (AGI)
09.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Have Restricted Area Identity Card, Gates trained, bridge trained, baggage office trained.
Customer Service Representative
Walmart
12.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduate Certificate - Client Service Specialist
Manitoba Institute of Trades And Technology
Winnipeg, None06-2023
High School Diploma -
Gurpreet Holy Heart Public School
Punjab, India03-2020
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Check-in procedures
- Public announcements
- Airline policies
- Boarding gate procedures
- Microsoft office
Languages
English
Hindi
Punjabi
Timeline
Passenger Service Agent
Alliance Group International (AGI)
09.2023 - Current
Customer Service Representative
Walmart
12.2021 - 01.2023
Graduate Certificate - Client Service Specialist
Manitoba Institute of Trades And Technology
High School Diploma -
Gurpreet Holy Heart Public School
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