Sukhmandeep Singh
Victoria,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
Armour Security And Protection Services
03.2022 - 02.2024
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Investigated suspicious activities and persons to maintain security of premises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Checked and verified photo identification prior to granting facility access.
- Monitored CCTV cameras and alarm systems for security breaches.
Sales Associate
7-eleven
08.2021 - 02.2024
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Delivery Driver
Amazon
06.2022 - 04.2023
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Minimized company liability and risks to loads by obeying traffic laws.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Warehouse Worker
Damco Warehouse
08.2021 - 12.2021
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
Diploma in Business Administration - Business
Capilano University
North Vancouver, BC04.2023
Skills
- Schedule Coordination
- De-Escalation Techniques
- Complex Problem-Solving
- Work ethic
- Punctuality
- Keen observer
Languages
English
Punjabi
Certification
- Standard First Aid with CPR/HCP
- Basic Security Training License
Timeline
Delivery Driver
Amazon
06.2022 - 04.2023
Security Guard
Armour Security And Protection Services
03.2022 - 02.2024
Sales Associate
7-eleven
08.2021 - 02.2024
Warehouse Worker
Damco Warehouse
08.2021 - 12.2021
Diploma in Business Administration - Business
Capilano University
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