Sukhmandeep Singh
Toronto,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
year of professional experience
Work History
IT Technician
Federation For The Humanities And Social Sciences
2022.04 - 2022.09
- Answered questions and provided information to customers about new software or hardware.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with updating technical support best practices for use by team.
Mentor
Centennial College
2022.01 - 2022.04
- Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Empowered students through counseling and skill-building exercises.
- Assisted mentees in developing self-confidence and positive self-image.
- Helped students develop organizational, time management and study skills.
Education
Associate of Science - Software Engineering
Centennial College of Applied Arts And Technology
Toronto, ON12.2022
Skills
- JavaScript
- HTML and XML
- Fluency in C, C++, C#
- Linux
- Python
- SQL
Accomplishments
Achieved the Leadership Passport at Centennial College,
AWS certified , 3.8 GPA
Timeline
IT Technician
Federation For The Humanities And Social Sciences
2022.04 - 2022.09
Mentor
Centennial College
2022.01 - 2022.04
Associate of Science - Software Engineering
Centennial College of Applied Arts And Technology
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