Sukhmandeep Randhawa

Passionate and experienced customer service professional with a background in office management and a strong ability to handle high-volume client interactions with empathy and efficiency. Skilled in initiating and managing insurance claims, providing policy guidance, and performing licensing transactions in line with standardized procedures. Holds Fundamentals of Insurance Level 1 License, with a solid understanding of insurance principles and claims processes. Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and SharePoint, with demonstrated expertise in scheduling, documentation management, and using knowledge databases to resolve inquiries. A polished communicator with strong organizational, time management, and problem-solving skills. Known for building rapport with diverse individuals, maintaining professionalism, and contributing to a collaborative, service-focused team environment.