Sukhmandeep kaur
Millet,AB
Summary
Proven customer service expert from Good for You Food Service Inc., adept in empathizing with complaints, and enhancing customer loyalty. Excelled in time management and adhered to strict policies, mirroring the precision of a seasoned driver—skilled in customer satisfaction and driving, showcasing adaptability and a commitment to excellence.
Well-traveled with a record of safely and efficiently transporting around cities. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going the extra mile to satisfy customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Good for You Food Service Inc.
04.2023 - 11.2024
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Followed company policies and compliance standards, ensuring accuracy and safety, similar to adhering to traffic regulations and company guidelines.
- Ensured workstations and customer areas were clean and organized, emphasizing attention to detail.
- Adhered to shift schedules, managed breaks efficiently, and reflecting the importance of punctuality.
Delivery Driver
Amazon Fullfillment Centre
12.2022 - 01.2024
- Managed real-time tracking and monitoring of deliveries, proactively addressing delays or route changes to minimize disruptions.
- Worked closely with warehouse staff to ensure packages were correctly sorted and ready for timely dispatch.
- Operated light trucks to deliver loads as far as miles from home location.
- Communicate courteously with customers, addressing questions or concerns about their deliveries.
- Maintain accurate records of deliveries, including invoices, delivery confirmations, and mileage logs.
- Utilize GPS systems, route apps, or handheld devices to manage deliveries effectively.
- Delivered packages to customer doorsteps and business offices.
Education
High School Diploma -
Niagara College
Toronto, ON04-2024
Skills
- customer service
- Customer satisfaction
- Adaptability and flexibility
- Time management
- Microsoft office suite and Microsoft excel
- Customer Inquiries
- adherence to rules, norms, and policies
- punctuality
- driving holding a G license ( with 2and a half-year driving abstract )
Languages
English
Full Professional
French
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Certification
- I have G1, G2, and then G driving license.
- I have more than 2 years of driving abstract and roughly( i have 5 years of experience and practice in driving )
- I have also driven small trucks like U-hauls, and delivery trucks.
- My brother is also a dispatcher, so he tells me how to be a dispatcher and a dispatcher coordinator. I have great experience in customer servicing, both in person and on phone calls.
- I have my own transportation as well
- willingness to overtime
- I am also willing to volunteer with this company ( willing to give all my skills like usage of Microsoft office suite and excel with my transportation to gain more experience as dispatcher coordination with no pay in the starting and later on after acknowledging my abilities and I would love to be your employee).
Timeline
Customer Service Cashier
Good for You Food Service Inc.
04.2023 - 11.2024
Delivery Driver
Amazon Fullfillment Centre
12.2022 - 01.2024
- I have G1, G2, and then G driving license.
- I have more than 2 years of driving abstract and roughly( i have 5 years of experience and practice in driving )
- I have also driven small trucks like U-hauls, and delivery trucks.
- My brother is also a dispatcher, so he tells me how to be a dispatcher and a dispatcher coordinator. I have great experience in customer servicing, both in person and on phone calls.
- I have my own transportation as well
- willingness to overtime
- I am also willing to volunteer with this company ( willing to give all my skills like usage of Microsoft office suite and excel with my transportation to gain more experience as dispatcher coordination with no pay in the starting and later on after acknowledging my abilities and I would love to be your employee).
High School Diploma -
Niagara College
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