Sukhmandeep Kaur
Summary
Dedicated to creating inviting and unintimidating interfaces for everything from simple open-source applications to complex proprietary systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
UI/UX Designer
Course
09.2023 - Current
- Projects Completed: Farmers Market App.
- Projects In Progress: E-commerce Website , Electric Car Dashboard, Streaming Services.
- Used wireframes, mock-ups and prototypes to establish user interface design and architecture.
- Created maps, models and templates for diverse projects.
- Used Agile planning principles to deliver tailored solutions that met customer requirements.
- Converted abstract ideas and requirements into user personas and storyboards.
- Verified program logic using testing and debugging best practices.
- Integrated UI features complying with prescribed code standards and technical design guidelines.
IT Support Specialist
Charger Logistics
06.2020 - 07.2023
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered questions and provided information to customers about new software or hardware.
- Offered new customers training to reduce frustration and improve customer satisfaction.
IT Support Consultant
Fiserv
08.2016 - 09.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
Education
Certificate - UI/UX Designer
CourseCareer
Online ( In Progress)10.2023
Certificate - UI UX Designer
Edureka
Online09.2023
PG Diploma - Mobile Application Design And Development
Lambton College
Toronto, ON08.2019
Bachelor in Computer's - Computer Engineering
Rayat Bhara
India07.2016
Skills
- Mobile design
- Strategic direction
- Interaction design
- User Research
- Usability Testing
- HTML & CSS
- Collaboration and communication
- User experience design
- Animation
Tools
- Figma
- Adobe
- Sketch
- Photoshop
- Pen & Paper
- After Effects
- Miro
- Optimal Workshop
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
UI/UX Designer
Course
09.2023 - Current
IT Support Specialist
Charger Logistics
06.2020 - 07.2023
IT Support Consultant
Fiserv
08.2016 - 09.2017
Certificate - UI/UX Designer
CourseCareer
Certificate - UI UX Designer
Edureka
PG Diploma - Mobile Application Design And Development
Lambton College
Bachelor in Computer's - Computer Engineering
Rayat Bhara
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