Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE
tim hortons
12.2021 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Remained calm and professional in stressful circumstances and effectively diffused tense situations
Demonstrated excellent communication skills in resolving product and consumer complaints.
COMPUTER TECHNICIAN
Verdun adult and Career centre
01.2020 - 07.2021
Identified hardware issues caused by component failures using approved diagnostic tools
Troubleshot devices to identify and solve issues with hardware or software performance
Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions
Detected and corrected error messages within software and hardware reporting systems
Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes.
Education
High School Diploma -
Verdun Adult And Career Centre
Montreal, QC
07.2021
Skills
Critical Thinking
Dependable and Responsible
Organization and Time Management
Customer relations
Quality control
Attention to Detail
Team Collaboration
Certification
Licensed security guard - (12-12-2023 till 12-12-2024)