Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sukhman Sharma

-
Toronto,ON

Summary

Experienced professional with a strong background in customer service and luxury sales, consistently exceeding expectations. Passionate learner skilled at driving workplace success and efficiently managing an online clothing business. Eager to embrace new challenges and learning opportunities in diverse industries.

Overview

3
3
years of professional experience
1
1
Certification
3
3
Languages

Work History

Supervisior

Ever New
09.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Supervisor

COS (H&M GROUP)
01.2023 - 08.2024
  • Supervised daily store operations, ensuring an exceptional customer experience aligned with COS brand standards.
  • Led and motivated a team of sales associates to meet and exceed sales targets, KPIs, and customer service goals.
  • Supported the Store Manager with scheduling, team training, visual merchandising, and stock management.
  • Acted as a keyholder: opened and closed the store, managed cash handling, and resolved operational issues.
  • Ensured compliance with health, safety, and loss prevention protocols.


BRAND ASSOCIATE

GAP INC
09.2022 - 01.2024
  • Provided exceptional customer service by assisting customers with product selection, fitting, and purchases.
  • Maintained visual merchandising standards by ensuring attractive, organized displays.
  • Operated cash registers accurately and efficiently, processing transactions, and handling payments.
  • Collaborated with team members to achieve sales targets, and contribute to a positive work environment.
  • Communicated product information with confidence and educated consumers about the company.

Education

Business General Diploma

Mohawk College of Applied Arts And Technology
Hamilton
04-2024

Skills

  • Project manager

  • Visual Merchandising

  • KPI Tracking

  • Sales Management

  • Customer Service

  • Team Leadership

  • Time management

  • Inventory management

  • Multitasking

  • Leadership experience

  • Complex problem solver

  • Project manager

Certification

Advanced computer course, knowledge diploma

Timeline

Supervisior

Ever New
09.2024 - Current

Supervisor

COS (H&M GROUP)
01.2023 - 08.2024

BRAND ASSOCIATE

GAP INC
09.2022 - 01.2024

Business General Diploma

Mohawk College of Applied Arts And Technology

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