SUKHMAN SALL
Brampton,ON
Summary
Dedicated and customer-focused professional with experience in logistics coordination, aviation security, and retail sales. Skilled in delivering exceptional customer service, handling transactions with accuracy, and maintaining compliance in fast-paced, high-responsibility environments. Strong communicator with proven ability to build positive client relationships, resolve issues efficiently, and support team goals. Eager to bring attention to detail, problem-solving skills, and a client-first mindset to TD Bank as a Customer Experience Associate.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Glam Bar Bazaar
Brampton, ON
08.2025 - Current
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Offered suggestions for additional items that may be of interest to customers.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
CATSA - Aviation Screening Officer
GardaWorld
Mississauga, ON
06.2024 - Current
- Conducted security screenings for passengers and luggage at airport terminals.
- Assisted passengers with inquiries regarding security regulations and screening processes.
- Coordinated with team members to manage workflow during peak operational hours.
- Provided customer service assistance to travelers by answering questions regarding flight information, check-in times.
Retail Sales Associate
Dynamite
Etobicoke, ON
11.2023 - 02.2024
- Operated point-of-sale system efficiently during transactions and returns while providing excellent customer service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled customer complaints in a professional manner.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
Logistics Coordinator
GayLea Foods
Brampton, ON
09.2022 - 09.2023
- Prepared, organized, and maintained records for all shipments, including bills of lading, invoices, and customs documents.
- Utilized logistics software to track shipments and inventory movements.
- Coordinated shipments and deliveries for timely logistics operations.
- Addressed customer inquiries regarding shipping status and logistics information.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Education
High School Diploma -
Brampton Christian School
Caledon, ON06-2022
Bachelor of Science - Health Studies
University of Toronto
Scarborough, ONSkills
- Outstanding customer service
- Point-of-sale operation
- Loyalty program management
- Effective communication
- Upselling and cross-selling techniques
- Attention to detail
- Ability to work under pressure
- Problem solving
Languages
- Fluent English
- Fluent Punjabi
- Hindi
Timeline
Retail Sales Associate
Glam Bar Bazaar
08.2025 - Current
CATSA - Aviation Screening Officer
GardaWorld
06.2024 - Current
Retail Sales Associate
Dynamite
11.2023 - 02.2024
Logistics Coordinator
GayLea Foods
09.2022 - 09.2023
High School Diploma -
Brampton Christian School
Bachelor of Science - Health Studies
University of Toronto