Sukhman Randhawa
Vaughan,ON
Summary
Dynamic and adaptable professional with a proven track record at Tim Hortons, demonstrating exceptional customer relations and task prioritization skills. Excelled in fast-paced environments, leading teams with efficiency and maintaining composure under pressure. Contributed to significant improvements in customer satisfaction and operational flow through excellent communication abilities. Proficient in inventory management and stock replenishment.
Overview
5
5
years of professional experience
Work History
Ted Pack Ambassador
Toronto Metropolitan University
Toronto, Ontario
08.2024 - Current
- Communicate important information, such as events and bootcamps, to fellow first-year students.
- Answering questions that students may have when it comes to courses and class locations.
- Provided effective solutions by redirecting inquiries to appropriate departments.
Front Counter Staff Member/Inventory Coordinator
Tim Hortons
Vaughan
07.2021 - Current
- Demonstrated excellent communication skills when interacting with customers and other staff members.
- Supported other staff members in completing assigned tasks efficiently.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Unloaded delivery trucks and verified contents against invoices.
- Participated in physical inventory counts to keep information accurate and current.
Volunteer
Gurdwara Dasmesh Darbar
Brampton
10.2019 - 03.2020
- Ensure there is a sufficient inventory of ingredients for the volunteers to use to make dishes for langar.
- Ensured that workstations were kept neat and tidy.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
Volunteer
Million Dollar Smile bear drive
Maple
12.2019 - 12.2019
- Receiving boxes of Bears and bringing them to the designated areas.
- Organizing bears based on instructions given by the team leads.
Volunteer
Maple High School
Vaughan
12.2019 - 12.2019
- Persuading students to attempt the IB test and the benefits of joining the program.
- Setting up posters and working alongside fellow volunteers.
Education
Accounting and Finance -
Toronto Metropolitan University
High School Diploma -
Maple High School
Skills
- Active Listening
- Calm Under Pressure
- Good Telephone Etiquette
- Excellent Communication
- Flexible and Adaptable
- Dependable and Responsible
- Task Prioritization
- Customer Relations
Languages
- English, Native
- Punjabi, Intermediate
Awards
- History Award
- Honour Roll throughout high school
References
References available upon request
Languages
English
Native/ Bilingual
Punjabi
Professional
Accomplishments
- High School Honor Roll 2020-2023
- History award 2019
Timeline
Ted Pack Ambassador
Toronto Metropolitan University
08.2024 - Current
Front Counter Staff Member/Inventory Coordinator
Tim Hortons
07.2021 - Current
Volunteer
Million Dollar Smile bear drive
12.2019 - 12.2019
Volunteer
Maple High School
12.2019 - 12.2019
Volunteer
Gurdwara Dasmesh Darbar
10.2019 - 03.2020
Accounting and Finance -
Toronto Metropolitan University
High School Diploma -
Maple High School
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