Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
References
Timeline
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KARMAN NAGRA

Surrey,BC

Summary

To secure a position where i can cultivate a fulfilling career, continuously expanding my skills, and contribute meaningfully to the company. Seeking an opportunity to immerse myself in a dynamic environment that fosters professional development and encourages innovation.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Tim Hortons
Surrey, BC
12.2021 - 01.2022
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
  • Displayed professionalism when dealing with difficult customers by remaining calm under pressure
  • Assisted customers with product selection, order entry, and payment processing
  • Employed active listening techniques to understand customers' needs and provide appropriate solutions
  • Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions

Customer Service Associate

American Eagle
Surrey, BC
12.2021 - 12.2021
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
  • Displayed professionalism when dealing with difficult customers by remaining calm under pressure
  • Assisted customers with product selection, order entry, and payment processing
  • Obtained and evaluated relevant information to handle product and service inquiries
  • Provided exceptional customer service to clients in fast-paced call center environment

Assistant

Top Choice Cleaning
Surrey, BC
06.2018 - 08.2018
  • Assisted in setting up meeting rooms for events or conferences according to specified guidelines
  • Provided support to other staff members in order to ensure that all areas were kept clean and organized at all times
  • Assisted with the cleaning of kitchens and bathrooms, including sinks, tubs, showers and fixtures
  • Operated various types of machinery such as buffers, pressure washers and industrial vacuums safely
  • Ensured proper use of safety equipment such as gloves, masks and goggles while performing duties

Education

High School Diploma -

Princess Margaret Secondary School
Surrey, BC
06.2024

Skills

  • Teamwork
  • Team Management
  • Working Under Pressure
  • Hard Working
  • Fluent English
  • Adaptability and Dependability

Volunteer Experience

  • Volunteer, 06/2023 - Present, Kidsplay Foundation, Surrey, BC, Grew ability to work independently while completing assigned tasks without direct supervision. Observed rules and safety regulations of organization while carrying out assigned tasks. Developed strong communication skills while providing customer service to visitors at the volunteer center. Utilized problem solving and organizational skills to manage multiple tasks simultaneously. Organized and assisted with events, activities and programs to drive outreach initiatives. Participated in community clean-up and enrichment projects. Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects. Fostered leadership capabilities by taking initiative on various initiatives within the organization.
  • Assistant Volunteer, 09/2022 - 10/2022, Rochelle Prasad, Surrey, BC
  • Volunteer, 08/2022 - 08/2022, Greyhound, Surrey, BC, Harnessed creative thinking abilities when designing promotional materials for the organization's activities. Utilized knowledge of community resources to refer clients to appropriate source. Demonstrated commitment towards achieving objectives by consistently meeting deadlines set for project completion. Acquired knowledge of fundraising techniques through actively participating in outreach campaigns. Built proficiency in event planning and coordination by organizing several successful events for the organization. Conducted community workshops to educate public on available services and promote different programs. Organized special projects related to volunteer management such as recognition ceremonies or appreciation events. Provided guidance on best practices for volunteer roles within the organization. Coordinated transportation services for elderly or disabled volunteers when needed. Collaborated with other departments within the organization to meet departmental objectives.

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Associate

Tim Hortons
12.2021 - 01.2022

Customer Service Associate

American Eagle
12.2021 - 12.2021

Assistant

Top Choice Cleaning
06.2018 - 08.2018

High School Diploma -

Princess Margaret Secondary School
KARMAN NAGRA