Sukhman Kaur
Surrey,BC
Summary
Adept at fostering team collaboration and enhancing customer satisfaction, I leveraged my exceptional organizational skills and effective communication at McDonald’s .My proactive approach and ability to multitask have consistently improved team efficiency and client relations, showcasing my commitment to professionalism and teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Full Time Parenting
Home
Surrey, BC
04.2023 - Current
Administrative Assistant
Emperor Walls and Ceilings Ltd
Surrey, BC
01.2023 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Team Leader
McDonald's
07.2018 - 12.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Server
Aria Banquet Hall
Surrey, BC
01.2018 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
Lighthouse Fresh and Tasty
Surrey, BC
09.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Host & Server
IHOP
Medicine Hat, AB
10.2016 - 08.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Senior Secondary Education - Commerce
Garden Valley International School
Punjab , India03.2015
Skills
- Audience interaction
- Physical flexibility
- Emotional expression
- Character development
- Facial expressions
- Makeup application
- Balance and coordination
- Collaborative teamwork
- Efficient time management
- Creative thinking
- Self-driven and motivated
- Punctual and dependable
- Teamwork and collaboration
- Effective multitasking
- Flexible schedule
- Active listening
- Physically fit
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Self motivation
- Professionalism
- Time management abilities
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Skin esthetician
Timeline
Full Time Parenting
Home
04.2023 - Current
Administrative Assistant
Emperor Walls and Ceilings Ltd
01.2023 - 03.2024
Team Leader
McDonald's
07.2018 - 12.2022
Server
Aria Banquet Hall
01.2018 - 06.2018
Cashier
Lighthouse Fresh and Tasty
09.2017 - 12.2017
Host & Server
IHOP
10.2016 - 08.2017
Senior Secondary Education - Commerce
Garden Valley International School