Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SUKHMAAN SINGH RATHORE

Toronto,Ontario

Summary

Experienced Technical Program Manager with software engineer background and a proven track record of successfully delivering large-scale technical initiatives across multi-disciplinary teams. Adept at aligning technical solutions with strategic business goals, driving cross-functional teams to achieve project milestones, and ensuring seamless communication between stakeholders. Strong leadership skill coupled with deep technical expertise, enable effective problem solving and innovative decision making. Seeking opportunity to leverage a comprehensive skill set in program management, technical acumen, and leadership to drive impactful outcome and contribute to organizational growth

Overview

9
9
years of professional experience
1
1
Certification

Work History

Release Manager/Technical Program Manger

Versapay
Toronto, CA
08.2021 - 11.2023
  • Lead end-to-end plan for product delivery across entire organization spanning from core product to integrated ERP solutions
  • Support more than 200 releases including 40+ feature releases, 100+ maintenance releases and 30+ hotfix releases per year
  • Prepare Yearly/Monthly Release calendar, communicate schedules and interdependencies across multiple teams for smoother delivery
  • Support Product Management Office by coordinating Quarterly planning exercises, PI Planning, Sprint Planning, Backlog Grooming to ensure business runs smoother at scale with high quality solution
  • Coordinate urgent/same day releases to resolves critical bugs client bugs and escalation that prevent clients to conduct daily business
  • Establish definition (severity, priority) and ground rules for external bugs to help teams plan the bug backlog
  • Establish relationships with Customer Success, Support, and Implementation teams to support client needs and address pain points
  • Coordinate with all levels of stakeholders within organization and external partners to identify goals for relentless improvement in process and systems
  • Conduct Retrospectives with teams and partners regularly
  • Identify Risk early in cycle for Escalation Management and Risk Management
  • This helps product teams manage expectation with client/partners
  • Deliver Product reports for individual teams, prepare, and maintain program level reports, dashboards, and summary
  • Support PI Execution by tracking progress in Jira Roadmap, collaborate with Product and Solution Management for backlog refinement
  • Collaborate with Product Manager for defining the scope of new Features and prioritize items for maintaining existing features
  • Facilitate bottom-up planning and patriciate in top-down planning for visibility and company goals
  • Involved in Architectural discussion for system design improvements, create technical, function stories, task in product backlog session & define acceptance criteria, definition of done
  • Promote DevOps and Continuous Delivery Pipeline to support integration, automation including built-in Quality for business agility
  • Manage Sprints in Jira (Create, Complete, Start), conduct team and program sprint retrospective and sprint kick off meetings
  • Acts as a Scrum Master for cross functional teams to help manage blockers, provide support on data/tooling and resourcing
  • Provide metrics to the leadership teams helping them derive at conclusions for strategic planning
  • Servant leader and Agile Release Train (ART) Coach for facilitating Lean and Agile practices to deliver value.

Technical Program Manager II

Citrix Systems Inc.
Florida, USA
11.2018 - 11.2020
  • Manage Engineering Programs across multiple cross functional teams to deliver and implement a working solution to the customers
  • Prepare & Co-ordinate the software release and delivery schedules for change management requests, provide data for resource allocation & budgeting for critical software deliverables & any other engineer or marketing initiatives decided by the leadership
  • Release Train Engineer (RTE) for distributed, highly scalable cloud-based system involving multiple interlinked pillars and API services, deployed across multiple cloud environments & platforms
  • Manage Production, Staging, Testing & Dev environments distributed across different geographical sites for code deployments, feature toggle delivery, middleware & Operating system for complex cross-functional cloud products
  • Driving Technical Programs by adhering to budgets, maintaining quality and support engineer teams to be on track for critical deliverables
  • Drive Roadmap discussion & product Strategy for cloud & monolithic application spanning new feature, licenses, technical enhancements, bug fixes, user demos & product demos etc., steering towards a common goal
  • Prepare Release plan, delivery dates & timelines for end-to-end delivery of complex cloud services & components
  • Host daily meeting with teams for tracking tasks, assigning responsibilities & identifying gaps
  • Perform Release Retrospectives & Audits after every release to analysis any issues seen during release and perform root cause analysis with Dev teams, Infrastructure teams & key stakeholders
  • Prepare a plan to mitigate the roadblocks for ensuring success & maintain the product release/delivery cadence.

Software Engineer- II

Walmart Technology
Arkansas, USA
06.2016 - 10.2018
  • Design Develop and Deploy Complex Cloud Based Application in Scala
  • Build an event-based system from scratch for consuming & processing extremely large data streams (millions of Transactions Per seconds) over the network
  • Created a cross-functional, loosely coupled system with different input sources and multiple output channels
  • Experienced on Enterprise System Application Design & Message Patterns
  • Played key role in designing complex application including load balancer, message router, data aggregator, message translator by creating Scala REST APIs
  • Conduct research & implementation of message passing and queues, data serialization, de-serialization
  • Gained knowledge on modern technologies like Kafka, Cassandra, MongoDb, Kubernetes, Dockers
  • Created publisher-subscriber message queues for transactional guarantee and provide fault tolerant message persistence
  • Wrote Kafka Produce, consumer APIs
  • Incorporated logging in application by integrating log4j & Splunk
  • Onboarded team and set up Splunk accounts for all the required user based on their roles and differentiate access privileges
  • Setup a build pipeline using Jenkins and deploy jar file/snapshot on nexus, integrated testing phases and deploying on successful build
  • Deployed these applications in Azure, OneOps(Lifecycle Management Tool) by creating resource groups
  • Setting up Dev/Test, Stage & Production environments
  • Spinning up clusters for databases and managing the cost according to usage
  • Implement Data Sharing for handling multiple data requests and easier retrieval of data out of a massively larger group of data set.

Graduate Research Assistant

Missouri University of Science and Technology
Missouri, USA
08.2015 - 06.2016
  • Created complex UML diagrams of cross-functional non-renewable energy powered power grid for implementation of computer security & threat models
  • Created computer science Security Models to prevent the PowerGrid system breach
  • Prepared a prototype for self-driven vehicle security prevention and intrusion detection.

Programmer Analyst

Cognizant Technology Solution
Chennai, India
09.2014 - 03.2015
  • Developed applications or features in COBOL for existing application for finance business domain
  • Created Unit test, integration test to deploy a application for training purposes
  • Familiarity with Waterfall model of development & prepared Software Requirement Specification Document.

Education

Master of Computer Science -

Missouri University of Science and Technology
12.2016

Bachelor of Technology in Computer Science -

Punjab Technical University
05.2014

Skills

  • C/C
  • Java/Scala
  • NodeJS
  • Javascript
  • Akka
  • Apache Kafka
  • Cassandra
  • MongoDb
  • SQL
  • Spark
  • JQL
  • Jenkins
  • Azure
  • OneOps (cloud)
  • AWS
  • JIRA
  • Confluence
  • Microsoft Office Suite
  • GitHub
  • Lucid charts
  • GoToMeeting
  • SAFe
  • Scrum
  • Supporting Deployments
  • Managing Schedules
  • Developing Policies
  • Leading Teams
  • Developing Relationships
  • Quality Control Standards
  • Agile Methodology
  • Attention to Detail
  • Project Management
  • Performance Monitoring
  • Systems Analysis
  • Work Planning and Prioritization
  • Customer Needs Assessment
  • Documentation and Reporting
  • Data Analysis
  • Technology Implementation
  • Project Team Coordination
  • Resource Coordination
  • Deliverable Tracking
  • Stakeholder Relations
  • Stakeholder Negotiations
  • Coaching and Mentoring
  • Idea Development and Brainstorming
  • Staff Training
  • Task Delegation
  • Quality Assurance
  • Scope Development
  • Computer Programming
  • Material Resource Management
  • Risk Management and Assessment
  • Risk Mitigation
  • Scope Implementation
  • Software Licenses and Patches
  • Root Cause Analysis
  • Network Security Software
  • Change Management
  • Status Reporting
  • Project Development
  • Relationship Building
  • Client Relations
  • Software Development
  • Scrum Methodology
  • Resource Identification
  • Public Speaking
  • Project Tracking
  • Assigning Work
  • Communication Planning
  • Resource Planning and Allocation
  • Requirements Gathering

Certification

Certified ScrumMaster(CSM)

Timeline

Release Manager/Technical Program Manger

Versapay
08.2021 - 11.2023

Technical Program Manager II

Citrix Systems Inc.
11.2018 - 11.2020

Software Engineer- II

Walmart Technology
06.2016 - 10.2018

Graduate Research Assistant

Missouri University of Science and Technology
08.2015 - 06.2016

Programmer Analyst

Cognizant Technology Solution
09.2014 - 03.2015

Master of Computer Science -

Missouri University of Science and Technology

Bachelor of Technology in Computer Science -

Punjab Technical University

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SUKHMAAN SINGH RATHORE