Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
AVAILABILITY
Affiliations
Timeline
Generic

Sukhleen Kaur

etobicoke,Ontario

Summary

Dedicated professional with a strong track record in customer service and administrative roles at The Home Depot. Achieved a 20% increase in efficiency through effective process improvements and strong client relationship management. Proficient in Microsoft Office Suite and CRM systems, with a commitment to accurate record-keeping and compliance. Experienced in managing substantial inbound call traffic while ensuring high levels of customer satisfaction and support for organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

the home depot
Etobicoke, Ontario
02.2025 - Current
  • Conducted follow-up calls with customers post-issue resolution to ensure satisfaction.
  • Delivered timely customer service to address and resolve complaints effectively.
  • Assisted customers in product selection, ordering, billing, returns, exchanges, and technical support.
  • Responded to customer inquiries with accurate information about products and services.
  • Maintained detailed records of customer interactions for future reference.
  • Fostered positive relationships with customers through friendly and professional interactions.
  • Exhibited professionalism while managing difficult customer situations.

Office Administrator

Harlen Trucking Inc.
03.2024 - Current
  • Supported departmental objectives by executing strategic administrative plans to ensure compliance with policies.
  • Coordinated executive-level schedules, prepared documents, and handled sensitive communications effectively.
  • Oversaw invoicing and financial accounts while conducting timely budget variance reviews.
  • Facilitated meeting organization, travel arrangements, and efficient documentation management.
  • Cultivated an inclusive workplace culture that aligns with client-focused values and risk management standards.

Receptionist & Admin Assistant (part-time)

Chartwell
07.2024 - 12.2024
  • Fostered a professional environment by assisting more than 100 guests weekly.
  • Scheduled appointments and coordinated departmental activities for seamless operations.
  • Boosted efficiency by 20% through streamlined data entry and effective record management.
  • Handled administrative duties with attention to file organization and correspondence management.
  • Ensured security by verifying visitor identification before granting access.
  • Distributed incoming mail alongside managing courier services, faxes, and photocopy requests.
  • Developed welcome packages for new hires to enhance their onboarding experience.

Office Administrator & Front Desk Assistant

Toronto Truck Driving School
02.2023 - 11.2023
  • Delivered executive-level administrative support, managing scheduling, documentation, and confidential communications.
  • Executed student enrollment processes, conducted progress evaluations, and maintained training records accurately.
  • Handled invoicing, account reconciliation, and financial reporting for enhanced transparency.
  • Monitored office expenditures, performed variance analysis, and coordinated supplies for meetings.
  • Organized filing systems to improve efficiency and support client satisfaction.

Admin Assistant

Connect Staffing, Brampton
Brampton
07.2022 - 12.2022
  • Managed job postings and pre-screened candidates to identify top talent.
  • Maintained accurate records in CRM systems to ensure data integrity.
  • Assisted with onboarding processes to streamline hiring workflows and improve candidate experiences.
  • Developed filing systems for confidential documents to enhance organizational efficiency.
  • Entered data into spreadsheets using Microsoft Excel to support reporting and analysis.

Dispatcher

Noor Sekhon Trans-Inc
, USA
01.2020 - 01.2022
  • Company Overview: Company Overview: USA
  • Coordinated and dispatched deliveries for 50+ clients daily, optimizing delivery schedules.
  • Monitored shipments and resolved delays, maintaining a 95% on-time delivery rate.
  • Communicated with drivers and customers to ensure smooth transportation operations.
  • Implemented efficiency-driven solutions that reduced transit time and improved client satisfaction.

Education

Postgraduate Diploma - Office Administration

Georgian College
Toronto, ON
01.2023

Bachelor's - Commerce

Punjabi University
01.2021

Skills

  • Administrative coordination
  • Logistics oversight
  • Compliance with regulations
  • Time scheduling and management
  • Customer service excellence
  • Financial oversight
  • Record keeping and data management
  • Proficiency in Microsoft Office Suite and Google Workspace
  • Accounts management and invoicing
  • Data entry skills
  • Product expertise

Certification

CPR & First Aid

Security guard

Volunteer Experience

Chartwell, PSW, ON, 2023-05, Present, Performed light housekeeping tasks such as changing linens, laundry, and cleaning of client residence.

AVAILABILITY

Full-Time

Affiliations

  • Skilled in art and craft, including portrait sketching and creative design work
  • Proficient in Henna (Mehndi) application and creating detailed traditional and modern patterns
  • Experienced nail artist, with talent in nail art design, color coordination, and grooming techniques
  • Passionate about cooking and exploring a variety of cuisines and flavors

Timeline

Customer Service Representative

the home depot
02.2025 - Current

Receptionist & Admin Assistant (part-time)

Chartwell
07.2024 - 12.2024

Office Administrator

Harlen Trucking Inc.
03.2024 - Current

Office Administrator & Front Desk Assistant

Toronto Truck Driving School
02.2023 - 11.2023

Admin Assistant

Connect Staffing, Brampton
07.2022 - 12.2022

Dispatcher

Noor Sekhon Trans-Inc
01.2020 - 01.2022

Postgraduate Diploma - Office Administration

Georgian College

Bachelor's - Commerce

Punjabi University

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