Sukhjit Singh Sohal
Brampton,ON
Summary
Detail-oriented professional at TD Bank, adept in financial information systems and customer relationship management. Excelled in cross-selling, boosting revenue by nurturing customer relationships. Ranked top 10 in district, demonstrating exceptional sales aptitude and decision-making competence. Trained peers, emphasizing professionalism and ethics, while ensuring compliance and fraud detection.
Overview
2
2
years of professional experience
Work History
Customer Experience Associate
TD Bank
10.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue, by developing strong relationships with customers, and identifying both borrowing and investment opportunities tailored to individual needs,
- Consistently maintaining a place in TD legends leaderboard list for the last 3 quarters, ranking top 10 in the district.
- Proficient secure room desk operator, Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
- Monitored customer accounts for fraudulent activity, enhancing security and trust.
Sales Associate (Part-Time)
Puma
04.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate (Part-Time)
Hollister
09.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
MBA - Business Administration
University Canada West
Vancouver, BC12.2022
Bachelor of Science - Accounting And Finance
Lancaster University
Lancaster, UK 06.2020
Skills
- Financial Information Systems
- Customer Relationship Management
- Strong leadership qualities
- Professionalism and Ethics
- Training and mentoring
- Decision-Making Competence
- Banking Product Knowledge
- Regulatory Compliance Awareness
- Fraud Detection Proficiency
- Customer Privacy Protection
- Sales and Cross-selling Aptitude
- Compliance, banking laws, and regulations
Accomplishments
- TD legend 2023-2024
- Lancaster Gold Award
- Gulf District Accounting topper, CBSE Board Exams.
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Full Professional
Timeline
Customer Experience Associate
TD Bank
10.2023 - Current
Sales Associate (Part-Time)
Puma
04.2023 - 08.2023
Sales Associate (Part-Time)
Hollister
09.2022 - 12.2022
MBA - Business Administration
University Canada West
Bachelor of Science - Accounting And Finance
Lancaster University
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc