Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
SUKHJINDER (SUKI) DHALIWAL

SUKHJINDER (SUKI) DHALIWAL

New Westminster,BC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in customer service and staff support.

Responsible, punctual, and productive professional when working with little to no supervision, travel coordination and file management.

Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance.

Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

SUKHJINDER DHALIWAL, Canada Drives
12.2021 - 11.2022
  • Developed strategies to streamline and improve office procedures such as creating Standard Operating Procedure document to improve workflow and regulate standards
  • Liaised between clients and vendors and maintained effective lines of communication. Managed to pay 150 invoices per day and maintained excellent communication with vendors by email or phone to get invoices paid on time and accurately
  • Correctly interpreted raw data collected from returned units, and created high-quality database
  • Performed accurately final quality check of 200 units in Salesforce
  • By applying strong problem-solving skills, identifying any missing files for unit or if unit is featured in Salesforce with incorrect information, took corrective to resolve issue
  • On-time uploaded inspection reports, checklists, and invoices to Salesforce
  • Maintained proper records of vehicle registration in filing system to improve document organization and management
  • Assisted coworkers and staff members with special tasks on daily basis. Surpassed team goals by partnering with colleagues to implement best practices and protocols
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives. Maintained professional and effective communication with senior administrators and assisted them with efficiency improvement projects
  • Managed filing system, entered data and completed other clerical tasks
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and unit's data
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries

Front Desk Advisor

Civello
08.2019 - 04.2022
  • Handled inventory management in “Point of Sale” system software (POS) and placed stock orders timely to maintain stock
  • Strengthened communication skills through regular interactions with clients and used expert-level communication skills to understand their true needs and served 50 customers in one day, helping them find products based on their needs
  • Worked effectively in fast-paced environment. Managed all retail duties in fast-paced environment including cashier work, restocking inventory, effectively communicating with customers via phone, booking their appointments, and accommodating them best based on stylist’s schedule, always been helpful in resolving their service issues
  • Received positive feedback from manager for conveying product features and benefits in most effective way.
  • Demonstrated leadership skills in managing projects from concept to completion. Successfully delivered work orientation for newly hired staff and reported to manager about their performance
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Skilled at working independently and collaboratively in team environment during Christmas Sale and achieved one of the highest sales as a whole team compare to other locations
  • Used critical thinking to break down problems, evaluate solutions and make decisions, received positive feedback from customers for service provided and built customer loyalty by taking care of customer concerns

Quality Assurance Intern

Sankyu 3PL Logistics, Singapore Pte Ltd
02.2017 - 07.2017
  • On time delivered monthly and weekly overall 30 reports to customers such as Wyeth, Johnsons & Johnsons, and Alcon and maintained proper confidentiality about data interpreted in reports
  • Carefully analyze data received from third-party companies and interpret it into quality database to build complete documentation of testing and troubleshooting procedures
  • Managed negotiations with vendors and made purchasing contracts for ordering quality control equipment for safety
  • Researched suppliers in market evaluated top 5 suppliers with scorecards and identified best supplier to order quality control items
  • Liaised between quality control and other departments by providing project updates and consultation by assisting senior logistics technicians in completing forms for scheduling and deliveries
  • Collected and analyzed data to measure effectiveness of quality control processes and gave effective presentation to team about quality control improvement project
  • Generated an audit response report for the customer Johnsons & Johnson's and identified the corrective actions for the audit findings, Prepared QA evaluation reports and submitted to management
  • Prioritized tasks and work on cost-optimizing projects
  • Worked in cross-functional team environment and worked together with risk management department to rewrite standard operating procedures policies which enable management of operational health and safety risks
  • Organized and stored properly record often years of Quality control procedures

Education

Bachelor’s degree - Business Administration

Yorkville University
New Westminster, BC
2021

Diploma - Logistics and Supply Chain Management

Stei Institute
Singapore
2017

Skills

  • Effective communication
  • MS-office skills
  • Organizer and planner
  • Detail oriented
  • Problem-solving
  • Adaptable
  • Prioritizing and
  • Multitasking
  • Relationship building
  • Customer Service
  • Microsoft Office
  • Correspondence Writing
  • Reading Comprehension
  • Records Preparation

Affiliations

Bachelor's degree in Business Administration. Previous one year of experience working as an Administrative Assistant. Self motivated, outgoing personality, strong communication skills, and three years' experience working in customer service and sales. Worked with software such as Salesforce and CRM databases such as Netsuites and Points of Sale (POS). Quickly able to learn computer software and proficient in using MS-office programs. Solutions-driven person, confident to work independently or in a team. Detail-oriented, driven, and results-focused, ability to work efficiently and accurately in a fast and busy workplace, and prioritize tasks while multitasking. Proficient in writing and speaking in three languages. Authored an article for a former Singapore employer titled "Intern's desk". Previous experience working in Quality Assurance.

Timeline

Administrative Assistant

SUKHJINDER DHALIWAL, Canada Drives
12.2021 - 11.2022

Front Desk Advisor

Civello
08.2019 - 04.2022

Quality Assurance Intern

Sankyu 3PL Logistics, Singapore Pte Ltd
02.2017 - 07.2017

Bachelor’s degree - Business Administration

Yorkville University

Diploma - Logistics and Supply Chain Management

Stei Institute

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