Summary
Overview
Work History
Education
Skills
Languages
Technical Skills
Timeline
Generic
Sukhjinder S Dusanjh

Sukhjinder S Dusanjh

Edmonton,Canada

Summary

Driven Area Sales Manager with 30+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.

Overview

33
33
years of professional experience

Work History

Area Sales Manager

Crystal Creek Homes
02.2016 - Current
  • Took sales of company to next level in short span of time.
  • Over performing in the community were other are struggling.
  • Building strong brand name of the company.
  • Maintaining strong and long term relations with the clients.
  • Engage visitors, establishing a relationship and determine their home buying needs by utilizing the Company’s selling philosophy.
  • Through self generated or referred leads, sell, process and close homes in accordance with company business plans using the 10-5-2-1.
  • Travel throughout the local community, self-generating leads from Realtor/Co-Broker businesses, referrals and self-prospecting.
  • Develop an in-depth knowledge of the competitive marketplace, including product, site, local community, sales, advertising and demographics.
  • Accompany visitors through the Welcome Home Canters, models, and inventory homes answering questions and providing information about the community and discussing features of the home.
  • Provide timely and consistent follow-through with customers from initial contact; the purchase and financing process, through all closing and post closing activities.
  • Maintain accurate records of all communications during this process.
  • Participate in weekly sales meetings reviewing neighborhood status and sales strategies, including Division Phone Banks.
  • Monitor and record daily customer traffic utilizing company designated tracking tools.
  • Periodically gather data and prepare reports for management review.
  • Participate in the homeowner meetings and orientation(s) required by the Division.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
  • Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
  • Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
  • Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Drove cost efficiencies across various areas including staff training, inventory control and customer acquisition by continuously optimizing processes and systems.
  • Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.

Business Development Specialist

Greyhound Courier Express
01.2013 - 01.2016
  • Took my territory from 3% to 56% in span of 4months.
  • Specialized in handling high volume generating accounts.
  • Maintaining YOY growth of 172% for each year for assigned territory.
  • Maintaining position in top 3 sales person in Canada.
  • Responsible for maintaining Sales Force (CRM) on daily basis.
  • Generating Revenue from B to B sales from Small, Medium and Big organizations.
  • Responsible to maintain relationships with clients by providing support, information, and guidance.
  • Responsible for generating revenue from :- 1) Edmonton (South, Part of West, North side), 2) Sherwood Park 3) Lloydminster 4) Spruce Grove 5) Stony Plain 6) Acheson 7) Ponoka 8) Slave Lake 9) Vegreville 10) Whitehorse.
  • Maintain existing accounts & business retention.
  • Strong bonding with operations and supporting team.
  • Utilization of cold calling, consultative, solutions and hard selling to facilitate growth and achieving sales targets.
  • Managing business development activities, accountable for the top-line revenue sales growth of the company’s products, services and coordinating with various key accounts for giving complete solutions.
  • Well versed in securing and closing profitable business; developing relations with key decision makers in target organizations for business development.
  • Impeccable skills to design, articulate and present different dimensions and key productivity aspects, thereby achieving increased sales growth; identifying streams for revenue growth.
  • Accountable for negotiations and closure of deals, identifying performance oriented alliances and key account tie ups.
  • Executed to perfection detailed reports, comprehensive written proposals and Product demos for senior management.
  • Achieving regional sales operational objectives by contributing regional sales inputs and recommendations to strategic plans and reviews.

Sales Executive

Cambridge Windows
01.2012 - 01.2014
  • Generated half a million of revenue in first 6 months.
  • Built strong relation with builders.
  • Engage in organizational changes, integration of newly developed sales processes, tools, forecasting and standards.
  • Utilization of cold calling, consultative, needs-based, and solutions selling to facilitate growth and achieving sales targets.
  • Consistently deliver outstanding results in sales and business development, via both consultative and strategic sales.
  • Engaging and work closely with team members including account team, sales specialists, billing and product managers to actively pursue prospects to drive forward opportunities.
  • Business analysis and development contributing to implements in change to processes, products, marketing, and business strategies.
  • Prospecting and cultivating impactful business relationships with key decision makers and influencers with a focus on positive can-do attitude.
  • Persistently pursue new opportunities within and outside account base.
  • Proven analytical, problem-solving and organizational skills to keep the accounts on top of the work pile to provide exceptional customer service and highest quality customer experience.
  • Well versed in managing and translation of objectives into actions, which are specific, measurable, and achievable with realistic timelines.

Sales Manager

Arora Immigration & Education Consultant
01.2009 - 01.2011
  • Team of 22 front line sales team directly reporting & 325 advisors reported indirectly.
  • Responsible for brand building for the company.
  • Responsible for International Tie ups for the company.
  • Responsible for tie ups with different colleges.
  • Guidance for students to select appropriate courses.
  • Developed and maintained long-term customer relationships via personalized consultations.
  • Provided consultations for both financial and non-financial transactions.
  • Adeptly dealt with and resolved consumer complaints.
  • Collaborated with internal/external departments to assess service availability and technical requirements to ensure orders were consistently fulfilled, and procedural and regional roadblocks were removed.

Area Sales Manager

Max New York Life Insurance Co. Ltd
01.2008 - 01.2009
  • Achieved 120% of the target for the fiscal year, among top 5 branches of the country.
  • Responsible for overall developments of the branches. To meet monthly targets.
  • To solve the problems of customers from time to time.
  • 4 Branch Managers were directly reporting.
  • Team of 43 front line Managers indirectly reporting & team of 300 advisors reported indirectly.
  • Training Team, Operation Team & Admin. Team directly reporting.

Area Manager

ICICI Prudential Life Insurance Co. Ltd
01.2006 - 01.2008
  • YOY Growth of 300% for the fiscal year, among top 3 branches of the country.
  • Continuously review performance and set target for my team and consistently raise them.
  • Involving with the Financial Advisors to motivate and to guide for better career in the company.
  • Provide training and monitor developmental needs of managers in my team particularly those with less experience.
  • Quarterly Launches for the advisors and giving insight for business for that quarter.
  • Making presentations at worksites to generate bulk business.

Financial Advisor

Allianz Bajaj Life Insurance Co. Ltd
01.2002 - 01.2006
  • Awarded for top Financial Advisor of the province and among top 15 Advisors of the country.
  • Started my career in the Insurance Industry as Financial Advisor.
  • Was top Advisor in the region to generate the business for both Life As well as General Insurance.
  • Was success in building the repo of the co. in and around the area.
  • Awarded International tours for outstanding performance as a Financial Advisor.
  • Got Promoted as a Sales Team Manager.

Marketing & Customer Care Executive

Raja Diagnostic Centre & Hospital
01.1992 - 01.2002
  • Maintain relations with the Doctors.
  • Updating Doctors the latest diagnostic facilities available in Hospital.
  • Responsible for Brand building.
  • Responding to issues such as service inquiries, problem resolution, and retaining accounts.
  • Handling customer escalations and all customer relations issues.
  • Writing reports and business correspondence.
  • Relaying information in a concise and clear manner.
  • Managing customer expectations.
  • Building customer relationships and loyalty.
  • Quickly researching and investigating issues that concern a customer.
  • Managing customer service teams, processes, and polices.
  • Creating work schedules.
  • Conducting visual observations of how staff speak to customers.
  • Allocating staff resources.
  • Preparing daily, weekly, and monthly reports for senior managers.
  • Coaching and developing team members in soft skills.
  • Assessing the customer service department’s operational performance against set targets.

Education

MBA -

ISBM
India
01-2008

Skills

  • Relationship building
  • Sales presentations
  • Sales team supervision
  • Sales training
  • Competitor analysis
  • Market and competitive analysis
  • Customer service
  • Sales targeting
  • Contract negotiations
  • Closing strategies
  • Rapport and relationship building
  • Customer complaint resolution
  • Decision-making
  • Sales process

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Full Professional
Gujarati
Limited Working

Technical Skills


Operating Systems: Windows

Salesforce.com

Microsoft Office

Lasso

Home Front

Timeline

Area Sales Manager

Crystal Creek Homes
02.2016 - Current

Business Development Specialist

Greyhound Courier Express
01.2013 - 01.2016

Sales Executive

Cambridge Windows
01.2012 - 01.2014

Sales Manager

Arora Immigration & Education Consultant
01.2009 - 01.2011

Area Sales Manager

Max New York Life Insurance Co. Ltd
01.2008 - 01.2009

Area Manager

ICICI Prudential Life Insurance Co. Ltd
01.2006 - 01.2008

Financial Advisor

Allianz Bajaj Life Insurance Co. Ltd
01.2002 - 01.2006

Marketing & Customer Care Executive

Raja Diagnostic Centre & Hospital
01.1992 - 01.2002

MBA -

ISBM

Similar Profiles

CREATE PROFILE
Sukhjinder S Dusanjh