Sukhjinder Kaur
Mississauga,Canada
Summary
Dynamic and certified French-speaking Operations Officer, Administrative Assistant and Customer Care Representative with over 15 years of experience at BLS, Mississauga (Canada), Swift International, and The IT Planet (Punjab, India). Specializes in office management and customer relations, with a proven track record of streamlining operations to achieve a 30% increase in efficiency through innovative database management and critical thinking. Renowned for exceptional team-building skills that enhance workplace productivity and cohesion. Adept at fostering positive client relationships and delivering outstanding service in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operational Officer
BLS
09.2024 - Current
- Provide administrative support to the team, and ensure that administrative matters are organized and dealt with in a professional manner.
- Streamlined operational processes to enhance efficiency and reduce downtime.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Ensure that the given tasks are completed within the mandated Turn Around Time
- Coordinating with 3rd party logistic company for dispatch management
- Scanning and uploading of Documents & Applications related to Indian Visa / Passport applications
- Being adept with the system platform provided by the Ministry of Foreign Affairs, (MoFA) India for scanning and uploading of documents & applications
- Labeling, Stickering of each individual application from the day’s application load, for tracking process during the Application Life Cycle.
- Preparation and tracking of Manifest for to-and-fro of Visa/ Passport applications between Visa Application Center (VAC) and Consulate Government of India/ High Commission of India,Canada.
- Application Document Management for Dispatch process, both a) hand-to-hand within VAC and by Courier delivery
- Sending necessary communications to applicants, both letters & email w.r.t their application deficiency for Visa / Passport applications received by Postal service
- Perform and complete other administrative duties as assigned by the manager from time to Time
- Processing of Visa /Passport applications form walk-in applicants
- Coordinating with accountant for day-to-day tally, data entry, handling cash and bank related transaction
- Coordinating with the work of staff engaged with scanning and uploading of documents & applications related to Indian Visa / Passport applications
- Record & maintain application data. Ensure key in accurate information into database with zero errors
- Application processing (non-judgmental) per document checklist issued by the office of the Consulate Government of India/ High Commission of India, Canada.
- Document scrutiny to check validity and authenticity of the documents per given check-specifications by the Consulate
- Processing of the applications on the system platform provided by the Ministry of Foreign Affairs, (MoFA) India
- Relevant offering & processing of Value-Added Services (VAS) per need of the respective applicants.
- Transaction processing of individual applicants for the relevant application fee plus value added services applicable for them, individually
- Query resolution & necessary guidance to applicants
- Organize and Schedule document dispatching with 3rd party logistics
- Perform and complete other administrative duties as assigned by the manager from time to time
Administrative Assistant
Swift International.Com
07.2010 - 06.2024
- Being an Administrative Assistant/Receptionist, I achieved the following accomplishments that had a tangible impact upon the firm:
- Managed correspondence and communication across departments, ensuring timely information flow.
- Coordinated scheduling and logistics for executive meetings, enhancing operational efficiency.
- Streamlined Office Procedures: Developed a new filing system that reduced document retrieval time by 40%, improving overall office efficiency.
- Digitized Record Keeping: Led the transition from paper to digital records, saving 10 hours per week in manual filing, and reducing storage costs by 15%.
- Reduced Office Supply Costs: Negotiated with vendors to secure a 15% discount on office supplies, resulting in annual savings of $5,000.
- Reduced Meeting Costs: Replaced in-person meetings with virtual alternatives when appropriate, cutting travel and hospitality expenses by 20%.
- Further, here are some of the following duties that I performed during this employment:
- Answered phone calls and emails from clients to address questions, complaints, and needs.
- Implemented effective strategies to streamline office operations.
- Assisted with daily administrative duties, such as filing documents and scheduling appointments.
- Provided excellent customer service to all guests and visitors, resolving issues quickly and efficiently.
- Managed correspondence and communications, ensuring timely responses to inquiries.
Customer Service Representative
The IT Planet
01.2020 - 03.2023
- Created detailed reports outlining customer feedback trends over time.
- Collaborated with technical teams to troubleshoot software issues and provide effective solutions.
- Resolved customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Analyzed and collected customer information to prepare product or service reports.
Education
Diploma - French
Alliance Française
Punjab, India03.2024
Bachelor of Arts - Equivalent to First Professional Degree in Canada
Panjab University
Punjab, India04.2007
Skills
- Strong verbal communication
- Data organization and retrieval
- Strategic meeting organization
- Proficient in maintaining data accuracy
- Collaborative teamwork skills
- Experienced with Microsoft Office applications
- Courteous phone interactions
- Proficient in handling multiple priorities
- Strategic issue resolution
- Administrative support experience
- Client support
- Confidential information handling
LANGUAGES
French - Intermediate
English - Fluent
Punjabi - Fluent
Hindi - Fluent
Certification
- Proficiency in Computer Applications
- CPR and First Aid
- Police Record Check Completed
Interests
- Participating in local clean-up initiatives
- Offering time and support to shelters for the homeless, women, and animals
- Cooking
- I enjoy helping others and giving back to the community
- Music
- I like working with my hands and fixing things
Timeline
Operational Officer
BLS
09.2024 - Current
Customer Service Representative
The IT Planet
01.2020 - 03.2023
Administrative Assistant
Swift International.Com
07.2010 - 06.2024
Diploma - French
Alliance Française
Bachelor of Arts - Equivalent to First Professional Degree in Canada
Panjab University