Sukhjinder Kaur

Supervise the crew on each shift.

Deliver guest satisfaction while managing the floor.

Pulling information and tracking hourly labour.

Setting targets each hour for each station working in.

Setting secondary duties to each crew on the drive thru, service and kitchen area.

Understands opening and closing the systems in the restaurant to start the new day

Trouble shooting problems that come on each shift.

Monitoring/counting food waste levels.

Conducting and inventory count mid month and month end times.

Ordering inventory through MB system.

Completing food safety and trouble shooting any problem that arises.

Food safety completed and checked daily weekly.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Set positive example for team members by providing high-quality, efficient service.
• Resolved about 95% customers concerns with positive approach and constructive strategies.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
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• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.