Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

SUKHJEET SINGH

Calgary,AB

Summary

To seek a position in an institution where I can utilize knowledge, abilities and skills to enhance my skills to become more competent and eventually contribute to institution's growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Officer

ICICI Bank Limited
02.2018 - 03.2019
  • Handling Operations work
  • KYC/AML guidelines & its adherence, Stages of ML, Objectives of KYC, Features, PML Act 2002
  • Types of Accounts (Liabilities/Assets) – Demand Deposit, Term Deposit, OD, CC limits
  • Types of Customers – Single/Joint, Minor, Blind, Deaf & Dumb, Illiterate, Proprietorship, Partnership
  • Account Opening Process – Complete Documentation – ID Proof, Address Proof, FATCA declaration
  • Cash management – Teller Functions, Fake Notes identification, Security Features Clearing
  • Functions – MICR Code, CTS, CTS 2010, Features of CTS Cheque, CHI, P2F Payment
  • Mechanism – Funds Transfer – IFSC Code, NEFT, RTGS, IMPS
  • Banking Sales – Prospecting, Cross Selling, Up-Selling
  • Relationship Management – Customer Profiling, Lobby Management Customer
  • Service – Non Financials – Change of Address, Passbook Printing etc
  • Complaint Handling – How to resolve customer Complaints

Assistant Manager

ICICI Bank Limited
04.2019 - 03.2022
  • Manages the internet banking issues
  • Processing of the internet banking passwords and enabling of user id's on priority by branch request
  • Providing end to end solution to the customers
  • Achieving the targets set by the organization in terms of cross selling Tracking the system according to the norms of the company
  • Interacting with sales people & Motivation towards target achievements, Handling Operations work
  • KYC/AML guidelines & its adherence, Stages of ML, Objectives of KYC, Features, PML Act

Deputy Manager

ICICI Bank Limited
04.2022 - 01.2023
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Accepts deposits, verifying cash and issue receipts Balances transactions at end of day and verifies cash totals Managing day to day database
  • Risk management
  • Handle various internal audits and yearly audits

Cashier

Olympia Liquor East Village
03.2023 - Current
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned duties for various positions and provided backup at key times.

Education

BBA - Business Administration

Punjabi University
Patiala India
05.2014

MBA - Finance

Punjabi University
Patiala India
05.2015

Skills

  • Staff management
  • Financial planning Risk
  • Team management
  • Report writing and analysis
  • Cash handling and management
  • Knowledge of Basic Computer
  • Well versed with MS Office

Accomplishments

  • March 2023: Forklift licensed valid till 5/2025
  • August 2019: IRDA I have cleared IRDA exam to gain additional knowledge in financial sector
  • Achievements
  • Cleared Life Insurance contest organized by ICICI Prudential Life Insurance in Dharamshala - 2019

Certification

  • Trained in all 4 forklift machines
  • License of security
  • License of ProServe Liquor

Timeline

Cashier

Olympia Liquor East Village
03.2023 - Current

Deputy Manager

ICICI Bank Limited
04.2022 - 01.2023

Assistant Manager

ICICI Bank Limited
04.2019 - 03.2022

Senior Officer

ICICI Bank Limited
02.2018 - 03.2019

BBA - Business Administration

Punjabi University

MBA - Finance

Punjabi University

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SUKHJEET SINGH