Sukhjeet Sains
Calgary
Summary
Accomplished Sales Manager offering 4 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Manager
Caliber Transport Ltd.
01.2023 - 12.2024
- Developed strong relationships with clients, leading to increased repeat business and high levels of customer satisfaction.
- Load assignment to various vendors on contract basis.
- Collaborated with other departments for seamless coordination of logistics operations.
- Managed the daily operations of a trucking fleet, ensuring on-time deliveries and optimal resource allocation.
- Initiated performance evaluations for drivers, establishing clear expectations and promoting accountability.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
- Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
- Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
- Devised and implemented processes and procedures to streamline operations.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Operations Supervisor
Seaboard Liquid Carriers
02.2019 - 12.2022
- Assigned service/work schedules for drivers as per their area of work
- Received work orders and tenders from vendors and dispatched them to personnel
- Estimated work force requirement and equipment needed to complete projects
- Maintained continuous communication channels with managers and workers to sort their work-related issues
- Updated customer software/reports and forwarded them in timely fashion
- Arranged equipment repairs, and tracked the repairs to ensure that they were completed quickly; dispatched drivers observing the H.O.S regulations
- Tracked drivers’ mileage and gas usage
- Identified objectives, strategies and action plans to improve operational strategies
- Planned, assigned and facilitated continuous monitoring of road service requests
- Guided project teams to achieve milestones effectively.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
TEAM LEADER (U.S Dispatch)
Rig Logistics
12.2018 - 01.2019
- Trained, lead, motivated, retained and managed a team of high-performing professionals; executed employee orientations
- Provided leadership and coaching to engage and motivate staff to deliver results and customer satisfaction
- Ensured the planned routes were assigned and delivered as scheduled
- Facilitated administration, screening emails, documents drafting, and conducting research
- Maintained and updated any data bases
- Established customer service a top priority rather than completion of tasks; communicated expected level of results
- Assigned work to the drivers by calculating their HOS
- Generated ACE/ACI and communicated border crossing officials; made sure shipment was cleared to cross border
- Offered clients excellent customer service; demonstrated effective listening, verbal and written communication skills
- Found backhaul for empty trucks across Canada and U.S.A; negotiated rates while brokering the shipments
- Built LCV pikes to make internal profit for company
- Kept track of shipments and updated company software TMW
- Exhibited excellent knowledge of hours of service, customs (both U/S
- And Canadian customs) laws and procedures
Education
Bachelor of Business Administration - Bacholors of Commerce
Delhi University
Delhi , India07-2005
Skills
- Conflict Resolution
- Report Composition
- Agile
- Administrative Management
- Front Office Operations
- Cross-cultural Communication
- Customer Relationship Management
- File & Record Management
- Liaison & Business Communication
- Customer Service Excellence
- Service & Coordination
- Efficiency Improvement
- Team leadership
- Business development and planning
- Negotiations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Accomplishments
- Supervised team of 5 staff members.
- implementation of new CRM Software tailwind software in company for Operations , sales and Accounts integration.
- Increase sales 30% by adding 3 new regular customer to the company.
- Received employee of the month award july month July-2022
Certification
- The Institute of Cost Accountants of India 2009 intermediate level (ICWAI)
- Certificate in Accounting and Finance
- Computer Skills: MS office (Word, Excel, PowerPoint), SAP and Quickbooks
- Passed IFC Mutual fund Course Student id- 922009
- Valid First Aid Certification.
- Certificate in leadership program - Managing across generations
- Enrolled in CSC Student ID -922009
Timeline
Business Development Manager
Caliber Transport Ltd.
01.2023 - 12.2024
Operations Supervisor
Seaboard Liquid Carriers
02.2019 - 12.2022
TEAM LEADER (U.S Dispatch)
Rig Logistics
12.2018 - 01.2019
Bachelor of Business Administration - Bacholors of Commerce
Delhi University
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