Sukhjeet Kaur
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
IT Operations Analyst II
TD Bank
11.2022 - Current
- Publish new and update deck for users - either custom/internal or public
- Provide technical support for users having errors, managing separate ServiceNow queue
- Assessing new requests for custom-built apps and enabling existing public apps
- Collaborating with Technology teams and control partners to assess solutions, test and release new
apps - Ensuring the TD Apps platform is kept up-to-date with security certificates working with CDN mobile S/W engineering team
- Reporting on app download volumes and top app usage
Maintaining and evolving self-serve support guides to assist colleagues with typical problems - Investigating and responding to user problem requests not solved by self-service guides
- Maintaining access groups for Internal and External Testing TD Apps instances
- Assisting with creation of access management and app publishing standards
- Triaging and responding to ad-hoc requests
- Engaging platform vendor support where needed
- Identify, resolve, escalate and communicate service delivery issues and/or complaints.
- Follow standards, policies and procedures, comply with disaster and business recovery plans.
- Maintain a secure work environment, adhere to notification and escalation processes
Cybersecurity Consultant
Rogers Communications
11.2022 - 11.2023
- Developed customized endpoint protection solutions that significantly reduced malware infections within client environments.
- Reduced cyber threats by implementing robust security frameworks and incident response plans.
- Achieved cost savings for clients by identifying areas for improvement in existing cybersecurity infrastructure.
- Monitored computer virus reports to determine when to update virus protection systems.
- Applied industry standards and frameworks e.g. NIST Cyber Security Framework (CSF), ISO 27001 and 27002, Payment Card Industry (PCI) Data Security Standard (DSS), etc
- Encrypted data and erected firewalls to protect confidential information.
Technical Support Representative
Concentrix
05.2020 - 08.2022
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted in development of system security protocols.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
Post Graduation Diploma - Cyber Security And Computer Forensic
Lambton College of Applied Arts And Technology
Mississauga12.2019
Bachelor of Computer Science Engineering - Computer Science
Punjab Technical University
Punjab, India12.2014
Skills
- Technical Writing
- Hardware troubleshooting
- Product Development
- Enterprise Architecture
- Threat Intelligence
- Data protection
- Multitasking Abilities
- Intrusion Detection
- Verbal & written communication skills
- Collaboration & team skills
Timeline
IT Operations Analyst II
TD Bank
11.2022 - Current
Cybersecurity Consultant
Rogers Communications
11.2022 - 11.2023
Technical Support Representative
Concentrix
05.2020 - 08.2022
Post Graduation Diploma - Cyber Security And Computer Forensic
Lambton College of Applied Arts And Technology
Bachelor of Computer Science Engineering - Computer Science
Punjab Technical University
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