SUKHJEET KAUR
Abbotsford,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bank of Montreal
09.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Escalate customer complaints and resolve issues.
- Handle cash flow and maintain records
- Maintained up-to-date knowledge of product and service changes.
Manager
SUBWAYRestaurants
01.2018 - 12.2022
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines
- Completed inventory counts by each week and ordered supplies
- Resolving problems, improved operations
- Served customers in a friendly, efficient manner following outlined steps of service
- Trained and Set schedules for staff
- Reported issues to higher management with great detail.
Cashier
Walmart Canada
12.2020 - 09.2021
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor Of computer science and engineering - Computer Science
shri guru granth sahib World University
05.2015
Diploma Of Business Administration - Business Management
College of The New Caledonia
Prince George
Prince George, BC04.2018
Skills
- Sales Expertise
- Business Development Understanding
- Account Management and Administrative Support
- Customer Relationship Management
- Computer Proficiency in Microsoft Office and Outlook
- Escalation management
Certification
Security Worker License
Dispatching Certificate
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Bank of Montreal
09.2021 - Current
Cashier
Walmart Canada
12.2020 - 09.2021
Manager
SUBWAYRestaurants
01.2018 - 12.2022
Bachelor Of computer science and engineering - Computer Science
shri guru granth sahib World University
Diploma Of Business Administration - Business Management
College of The New Caledonia
Prince George
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