Sukhjeet Kaur
Brampton,ON
Summary
A results-oriented professional with exposure and experience within customer service & IT industry. Proven track record in soundly managing customer enquiries, running diagnostics while delivering unparallel level of customer service. Looking for a challenging role within the IT department where my skills can be applied to resolve technical enquiries.
Overview
5
5
years of professional experience
Work History
Technical Support Consultant
Concentrix
Mississauga, ON
05.2021 - 08.2022
- Handling technical inquiries in professional manner, exceeding CSAT scores and maintaining a quality rating of at least 90% throughout tenure
- Displayed Professionalism in dealing with IT issues commonly including – Home connectivity issues, port forwarding, email Support, camera systems and lineup adjustments
- Actively participated in weekly meetings with Team Manager to discuss and improve customer experience translating to higher scores on customer surveys
- Successfully communicated complex jargon in simple words as per Customer’s understanding using easy to understand analogies
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Technical Support Specialist
Teleperformance
Toronto, ON
08.2020 - 03.2021
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Presented business leaders with ROI estimations to drive project planning.
- Investigated system issues and implemented resolutions to reduce downtime.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Submitted service tickets for equipment maintenance requests.
Technical Support Representative
Walmart
Georgetown, ON
11.2017 - 07.2020
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular .
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Student Peer Mentor
Lambton College
Mississauga, ON
01.2018 - 01.2019
- Worked closely with Student Leadership Manager; actively managed meetings, recorded minutes, set agendas, and delivered keynotes/presentations
- Coordinated fund-raising efforts through the Beta Club, an organization for high performing students, raising $500 in donations to the Sick Kids Foundation
- Actively led teams of more than 15 volunteers to successfully plan and lead campus events spanning more than 600+ students
- Offered guidance to mentees - acting as mentors overseeing their academic success by connecting them to the right people and resources
- Personally, assisted 2 mentees over a period spanning 4 months
- Led my “Financial Workshop” teaching personal finance using modern solutions to over 200 participants over the semester
- Also, briefly touched on investments such as dividend stocks, TFSA, RSP and RRSP’s.
Education
Certification - ASP.NET, PHP, JAVA, MYSQL
NIIT
NIIT DelhiCyber Security And Computer Forensic -
Lambton College of Applied Arts And Technology
Mississauga, ON06.2019
Bachelor of Computer Science - Bachelor of Computer Science Engineering
Punjab Technical University
Punjab05.2014
Skills
- Computer programs:
- Service Now
- MYSQL
- Java
- C
- QuickBooks
- Sage50
- Microsoft Excel, Word & PowerPoint
- SKILLS
- Strong Communication
- Team player
- Quick Learner
- Excellent customer facing skills
- Technically Savvy
- Adaptive
- Detail Oriented
- Technical issues analysis
- Java Full Stack
- Application support
- Desktop support
- TCP/IP
- Mac systems
- Microsoft Outlook
Timeline
Technical Support Consultant
Concentrix
05.2021 - 08.2022
Technical Support Specialist
Teleperformance
08.2020 - 03.2021
Student Peer Mentor
Lambton College
01.2018 - 01.2019
Technical Support Representative
Walmart
11.2017 - 07.2020
Certification - ASP.NET, PHP, JAVA, MYSQL
NIIT
Cyber Security And Computer Forensic -
Lambton College of Applied Arts And Technology
Bachelor of Computer Science - Bachelor of Computer Science Engineering
Punjab Technical University