Arshdeep kaur
Brampton,ontario
Summary
Versatile and dedicated professional with a background in security and developmental services, notably at Tactical Guard Force. Excelled in emergency response and client support, demonstrating strong communication strategies and life skills training. Skilled in multilingual communication (English, Hindi, Punjabi) and customer service, enhancing team productivity and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Tactical Guard Force
Brampton, Ontario
05.2024 - Current
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Guarded restricted areas to prevent unauthorized entry.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Internships ( Developmental Services Worker)
Rosa's Centre
Brampton, Ontario
01.2024 - 12.2024
- Assisted clients in developing skills for independent living, such as communication, problem-solving, and self-care.
- Cultivated caring, compassionate relationships with patients living with developmental and cognitive disorders, such as autism spectrum disorders, Down syndrome, developmental delays, and dementia.
- I attend conferences and workshops related to developmental disabilities in order to stay up-to-date on best practices.
- Prepared patients for self-management and decision-making responsibilities.
- Developed effective strategies for working with challenging behaviors related to disabilities.
- Facilitated group therapy sessions focusing on socialization, communication, leisure skills, and community integration.
- Monitor medication use by clients in accordance with physician instructions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided basic care, including dressing, bathing, feeding, and changing diapers.
- Utilized various software and tools to streamline processes and optimize performance.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Crew Member
Tim hortons
Brampton, Ontario
01.2023 - 02.2024
- Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment.
- Stored food in designated areas following wrapping, dating, food safety, and rotation procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Educated customers on menu items, product ingredients, and nutritional values.
- Kept the restaurant lobby, front counter, and restrooms neat and clean throughout the shift.
- Tailored orders to address customer allergies and gluten concerns.
- Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens.
- Organized and restocked supplies to support operations and team productivity.
- Prepared beverages, such as coffee drinks, according to company standards.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Cashier and Customer Service Receptionist
beauty salon
Barnala , India, Punjab
10.2021 - 11.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Welcomed customers, offering assistance to help find store items.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Answered phone calls to assist customers with questions and orders.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Fanshawe College
Toronto, ON12-2024
Senior Secondary in Medical Stream
Supreme Convent School
Bilaspur, Punjab , India07-2021
Skills
- Life Skill Training
- Communication Strategies
- Positive Reinforcement
- Nonverbal communication
- Autism knowledge
- patience and understanding
- social skills Training
- Visual Supports
- Mutilingual: English , Hindi, Punjabi
- Customer service skills
Certification
- Nonviolent Crisis Intervention
- First Aid/CPR and AED Level C
- IPAC online certificate
- Valid Vulnerbal sector check and Criminal Record and judicial Matters check
- Security License
- Smart Serve
- Food handler Certificate
- G2 license and have own car.
Timeline
Security Officer
Tactical Guard Force
05.2024 - Current
Internships ( Developmental Services Worker)
Rosa's Centre
01.2024 - 12.2024
Crew Member
Tim hortons
01.2023 - 02.2024
Cashier and Customer Service Receptionist
beauty salon
10.2021 - 11.2022
High School Diploma -
Fanshawe College
Senior Secondary in Medical Stream
Supreme Convent School
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