Sukhdeep Deol
Fresno
Summary
Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Sandhu Bros Insurance Agency
Fresno, CA
10.2022 - 10.2025
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Increased guest retention by maintaining a welcoming and organized reception area
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
- Supported administrative tasks such as filing, data entry and document preparation for more efficient office workflow
- Confirmed appointments, communicated with clients and updated client records
- Organized, maintained and updated information in computer databases
Store Manager
Deli Delicious
Fresno, CA
11.2020 - 05.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Developed a successful employee retention plan, reducing staff turnover rates significantly
Pharmacy Assistant
The Generics Pharmacy
Philippines
05.2016 - 08.2018
- Improved customer satisfaction by providing professional and efficient service in a busy community pharmacy setting
- Assisted pharmacists with medication dispensing, ensuring accurate and timely delivery to customers
- Enhanced patient understanding of medications by providing clear instructions and answering questions regarding usage and side effects
- Maintained a clean and organized pharmacy environment, adhering to safety guidelines and regulations for the well-being of staff and customers
Hospital Pharmacy Intern
Clinica Antipolo
Philippines
10.2014 - 12.2014
Community Pharmacy Intern
Generika Drugstore
Philippines
10.2013 - 12.2013
Education
Clinical Medical Assistant -
Advanced eClinical Training
Florida USA04-2023
Bachelor of Science - Pharmacy
Our Lady of Fatima University
Philippines03-2015
Skills
- Front Office Management
- Administrative Support
- File Management
- Customer Service
- Office organization
- Data Entry Accuracy
- Document Filling
- Resolving complaints
- Answering customer questions
- Cash Register Operations
- Medication Dispensing
- Prescription Processing
- Pharmaceutical Knowledge
- Medical Terminology
- Decision Making
- Problem Solving
- Drug Inventory Control
- Health Education Advice
- Patient Counseling
- New Employee Orientation
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front Desk Receptionist
Sandhu Bros Insurance Agency
10.2022 - 10.2025
Store Manager
Deli Delicious
11.2020 - 05.2022
Pharmacy Assistant
The Generics Pharmacy
05.2016 - 08.2018
Hospital Pharmacy Intern
Clinica Antipolo
10.2014 - 12.2014
Community Pharmacy Intern
Generika Drugstore
10.2013 - 12.2013
Bachelor of Science - Pharmacy
Our Lady of Fatima University
Clinical Medical Assistant -
Advanced eClinical Training
Awards
Outstanding in Handling Customers - The Generics Pharmacy