Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

SUKHDEEP SINGH

SERVICE ADVISOR
Brampton,ON

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Assistant Store Manager - Automotive ServiceStore Manager - Retail OperationsCustomer Service RepresentativeService AdvisorSales Associate

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Brampton, ON, CAMississauga, ONToronto, ONEtobicoke, ONOrangeville, ON
Open to relocation: Yes

Salary Range

$1/yr - $120000/yr

Important To Me

Career advancement

Summary

Dynamic automotive professional with over 7 years of experience in high-volume service environments, dedicated to delivering exceptional customer service and fostering long-term relationships. Expertise in vehicle knowledge, service recommendations, and effective problem-solving enhances the ability to drive service sales and retain customers. Proven track record of excellence in fast-paced dealership and quick-service settings underscores a commitment to quality and efficiency. Proficient in appointment scheduling and POS/service documentation, with quick adaptability to dealership systems such as PBS and CDK.

Overview

10
10
years of professional experience

Work History

Financial Advisor (Client Services & Sales)

World Financial Group
Mississauga, ON
01.2022 - Current
  • Developed and maintained client relationships through thorough needs assessments and effective communication, ensuring high levels of satisfaction and retention.
  • Developed comprehensive financial plans tailored to clients' individual goals and risk tolerance.
  • Simplified complex product information and processes to enhance customer understanding and strengthen relationships.
  • Ensured accurate documentation and compliance while managing multiple client accounts daily.
  • Analyzed market trends to inform investment strategies and enhance client portfolios.
  • Leveraged CRM systems to monitor follow-up activities, aiming to improve customer satisfaction.

Assistant Store Manager - Automotive Service

Mr. Lube
GTA, ON
04.2018 - 12.2021
  • Provided expert advice on vehicle maintenance needs to enhance safety and performance, focusing on oil, fluids, filters, brakes, and tires.
  • Managed customer inquiries and provided accurate information regarding services and products.
  • Enhanced service sales performance through strategic recommendations and effective communication of advantages.
  • Coordinated service appointments, optimizing workflow and enhancing customer satisfaction.
  • Oversaw communication between clients and technical teams to enhance service delivery. Translated complex technical information into accessible language for clients.
  • Oversaw high-volume walk-ins and appointments, ensuring accuracy and attention to detail.
  • Enhanced customer retention through transparent guidance and regular follow-up communications.
  • Managed resolution of customer issues to ensure continued high satisfaction ratings.
  • Managed comprehensive documentation of POS/service processes to enhance operational efficiency.
  • Developed and implemented best practice training sessions for staff, aimed at improving operational efficiency and fostering customer engagement.

Store Manager - Retail Operations

Popeyes
GTA, ON
08.2016 - 04.2018
  • Managed customer interactions and effectively addressed concerns in a fast-paced setting.
  • Coordinated scheduling activities and monitored performance targets to ensure optimal workflow in a fast-paced setting.
  • Directed daily operations to optimize store performance and customer satisfaction.
  • Guided team members in enhancing communication skills and improving customer experience.
  • Implemented training programs for staff to enhance service quality and operational efficiency.

Education

College Diploma - Computer and Information Sciences

St. Lawrence College
Kingston, ON
01-2017

Skills

  • Vehicle Knowledge & Maintenance Recommendations
  • Customer Service & Relationship Building
  • Problem-Solving & Complaint Resolution
  • Clear Communication (In-person & Phone)
  • Follow-up, Retention & Trust Building
  • Fast-Paced, High-Volume Environments
  • Service Sales (Parts & Labour)
  • Appointment Scheduling & Workflow
  • POS/Service Documentation
  • Team Collaboration
  • KPIs & Targets

Timeline

Financial Advisor (Client Services & Sales)

World Financial Group
01.2022 - Current

Assistant Store Manager - Automotive Service

Mr. Lube
04.2018 - 12.2021

Store Manager - Retail Operations

Popeyes
08.2016 - 04.2018

College Diploma - Computer and Information Sciences

St. Lawrence College

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SUKHDEEP SINGHSERVICE ADVISOR