Sukhdeep Singh
Mississauga,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Supervisor
Chick Fill A
08.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Manager
Auntie Anne’s
08.2022 - 09.2023
- Training, coaching, counselling and disciplining team members and shift managers
- Ensuring that all productivity goals, sales and budgets are met
- Recognizing outstanding work performance while providing necessary and constructive feedback
- Adhering to all company health-food safety, cash handling and operational policies and procedures and ensuring that all team members comply as well.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Department Head
McDonald's
07.2017 - 06.2022
- Making and adjustment of schedules as per need
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Followed food safety protocols and company processes and procedures
- Performed opening and closing duties as a management team and handled cash management
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
- Kept department on target to meet sales and profit objectives by minimizing waste and pursuing revenue-generation opportunities
- Handled shift overstock, restocking and inventory control
Customer Service Representative
Money Mart
03.2018 - 05.2019
- Showing the best ability in answering the customers’ questions
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Active listening, stay calm and maintain positive attitude towards customers’ complaints
- Attend the phone calls of the customers and provide suitable solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Shell petroleum
07.2019 - 04.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Educated customers on special pricing opportunities and offerings Maintained knowledge of current promotions, exchanges guidelines, payment policies and security practices
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Informed customers about billing procedures, processed payments and provided payment options setup assistance.
Customer Service Manager
SAFEWAY
09.2020 - 10.2021
- Helped customers find specific products, answered questions and offered production advice
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Worked closely with front-end staff to assist customers.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
ASSOCIATES OF ARTS & SCIENCE -
SELKIRK COLLEGE
06.2019
Skills
- Skilled at receiving and processing banking transactions
- Numeracy skills
- Strong mathematical skills
- Knowledge of proper cash handling procedures
- Ledger balancing
- Balance allocation
- Cash drawer maintenance
- Petty cash management
- Strong communication skills, both written and spoken
- Computer proficiency
- Expert in using Excel, Word, PowerPoint, and other Microsoft office tools
Certification
- First Aid Certificate
- Food handler Certificate
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Supervisor
Chick Fill A
08.2023 - Current
Manager
Auntie Anne’s
08.2022 - 09.2023
Customer Service Manager
SAFEWAY
09.2020 - 10.2021
Customer Service Representative
Shell petroleum
07.2019 - 04.2020
Customer Service Representative
Money Mart
03.2018 - 05.2019
Department Head
McDonald's
07.2017 - 06.2022
ASSOCIATES OF ARTS & SCIENCE -
SELKIRK COLLEGE
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