Sukhdeep Sidhu
Kelowna,BC
Summary
Results-driven professional with a proven background in customer success and relationship management. Experienced in delivering technical support, cultivating client relationships, and advocating for customer needs. Adept at gathering insights, identifying trends, and driving improvements to enhance customer satisfaction and business outcomes.
Overview
5
5
years of professional experience
Work History
Customer Success Specialist
Xbox | Microsoft
09.2021 - Current
- Provided prompt technical support via diverse communication channels, ensuring swift resolution of issues
- Assisted customers in troubleshooting, effectively resolving problems, and providing comprehensive product-related guidance
- Fostered and maintained strong customer relationships, serving as the primary point of contact for inquiries and support
- Collaborated with internal teams, including engineering and product management, to advocate for customer needs and resolve concerns
- Delivered comprehensive product training, empowering customers to maximize benefits from Community Sift
- Analyzed customer feedback to identify trends and communicated valuable insights for continuous product enhancements.
Enterprise Relationship Analyst
QHR Technologies
09.2018 - 09.2021
- Cultivated and nurtured relationships with enterprise clients, serving as a trusted advisor and primary point of contact
- Facilitated seamless communication between clients and internal teams to meet and exceed client expectations
- Proactively monitored and assessed customer satisfaction levels, developing strategies to enhance client retention rates
- Collaborated across sales, product development, and customer support teams to ensure client success.
Education
Computer System Technician - Software Support -
Mohawk College
Hamilton, ON12.2014
Skills
- MS Office, G-Suite, Mac and Windows O/S, Zendesk, Tableau, HubSpot, JIRA, Confluence, Salesforce
- Customer health analysis and technical architecture
- Relationship management and customer advocacy
- Technical support and troubleshooting
- Business impact analysis and strategy development
- Communication and collaboration across teams
- Problem-solving and solution-oriented thinking
- Data analysis and trend identification
- Project management and time-management
- Active listening and critical thinking
Timeline
Customer Success Specialist
Xbox | Microsoft
09.2021 - Current
Enterprise Relationship Analyst
QHR Technologies
09.2018 - 09.2021
Computer System Technician - Software Support -
Mohawk College
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