Summary
Overview
Work History
Education
Skills
Timeline
Generic

SUKHDEEP RANDHAWA

BRAMPTON,ON

Summary

Dynamic professional with a proven track record in logistics and financial management, notably at Khuman and Khuman Carrier. Excelled in roles requiring active listening, decision-making, and expertise in dispatch and accounting software. Achieved significant improvements in operational efficiency and customer satisfaction. Skilled in both team leadership and meticulous record keeping, I bring a confident approach to driving business success.

Overview

13
13
years of professional experience

Work History

Dispatcher

Khuman and khuman Carrier
Brampton, Ontario
01.2024 - Current
  • Directing and organizing logistics activities that may include obtaining shipping rates or negotiating with service providers
  • Communicating with brokers, carriers, and customers regarding shipment status at the terminal and following up on the delivery schedule.
  • Resolved customer complaints related to service issues or delays.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Ensuring carrier compliance with company policies and procedures.
  • Making a reservation at the CN portal for pick-up and return of the container. Track the container in Cp and CN and update the broker on the status of the container.
  • Send POD to customer on time, and notify once the container is returned with the interchange receipt.

Bookkeeping Clerk

Khuman and khuman Carrier
Brampton, Ontario
01.2021 - Current
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Inputted data into accounting software programs, such as QuickBooks Online and Desktop.
  • Processed invoices, payments by checks, cash, or e-transfer receipts, and other transactions accurately and in a timely manner.
  • Assisted with tax preparation and GST/HST filing, including sales tax and income tax returns.
  • Monitored and recorded company expenses, ensuring adherence to budget guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed biweekly payroll, calculated wages, deductions, and issued paychecks to employees.

Bookkeeper

BK Tax and Accounting Services.
BRAMPTON, ON
07.2016 - 05.2020
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
  • Generated invoices for clients and tracked payments received from customers.
  • Coordinated with vendors and clients to resolve billing and payment issues.
  • Provided assistance in preparing tax returns annually.
  • Handled bi-weekly payroll services for company employees.

Ciy Dispatcher

Alpha Trans LTD.
Mississauga, Ontario
04.2016 - 06.2016
  • Maintained records of all dispatched calls, including call type and response time.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Coordinated the daily operations of dispatching teams to ensure efficient completion of tasks.
  • Maintained regular communication with management, drivers, and customers regarding delivery times.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Monitored changes in delivery schedule and communicated changes to customers.

Sales Manager

Freedom Mobile
Mississauga, Ontario
10.2014 - 01.2016
  • Achieved company growth and brand development through market expansion and sales.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Store Manager

Pizza pizza
Etobicoke, Ontario
02.2014 - 08.2014
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Organized promotional events to increase product awareness.

Office Administrator

Overseas courier
Brampton, Ontario
05.2012 - 12.2013
  • Developed strong relationships with clients through excellent customer service skills.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Manage the accurate and expedient movement of mail and parcels through postal and parcel sorting facilities.
  • Prepare and submit a budget estimate, and administer the expenditures of postal and courier facilities.

Receptionist

Nordic college of Business and Technology
Toronto, Ontario
10.2011 - 12.2011
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Processed payments and updated accounts to reflect balance changes.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Updated and recorded customer or client information to maintain accounts.

Education

High School Diploma -

Cambrian College of Applied Arts And Technology
Greater Sudbury, None
08-2011

Skills

  • Active listening
  • Record keeping
  • Schedule management
  • Dispatch software
  • Accounting Software
  • Verbal and written communication
  • Data entry
  • Time management
  • Decision-making
  • Problem-solving

Timeline

Dispatcher

Khuman and khuman Carrier
01.2024 - Current

Bookkeeping Clerk

Khuman and khuman Carrier
01.2021 - Current

Bookkeeper

BK Tax and Accounting Services.
07.2016 - 05.2020

Ciy Dispatcher

Alpha Trans LTD.
04.2016 - 06.2016

Sales Manager

Freedom Mobile
10.2014 - 01.2016

Store Manager

Pizza pizza
02.2014 - 08.2014

Office Administrator

Overseas courier
05.2012 - 12.2013

Receptionist

Nordic college of Business and Technology
10.2011 - 12.2011

High School Diploma -

Cambrian College of Applied Arts And Technology

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SUKHDEEP RANDHAWA