Sukhdeep Rai
Abbotsford,BC
Summary
Accomplished Store Manager and Customer Service Representative with a proven track record at Subway Restaurants, enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Expert in inventory control and cash management, I excel in fast-paced environments, boosting efficiency and employee morale. My approach combines strong multitasking abilities with a focus on customer relations, driving positive outcomes and business growth.
Overview
3
3
years of professional experience
Work History
Store Manager
Subway Restaurants
Abbotsford, BC
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Representative
Walmart Superstore
Abbotsford, BC
06.2022 - 10.2022
- !Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Education
General Studies Diploma - Business Accountancy
University of The Fraser Valley
None07.2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Cash management
- Inventory control
- POS systems
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Store Manager
Subway Restaurants
10.2022 - Current
Customer Service Representative
Walmart Superstore
06.2022 - 10.2022
General Studies Diploma - Business Accountancy
University of The Fraser Valley