Sukhdeep Kaur
10128,103Ave ,Grande Prairie,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Language
Work History
Dealer
Great Northern Casino
03.2023 - Current
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
Cashier
No Frills
01.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Learned duties for various positions and provided backup at key times.
Cashier
Dollarama
09.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Front Desk Agent
Stella
02.2020 - 04.2022
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Education
GED -
Northwestern Polytechnic College
Grande Prairie, AB09.2025
GED -
Guru Academy Moga
Punjab,India07.2021
Skills
- Customer service
- Memory retention
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Organizational abilities
- Strong mathematical skills
- Hospitality service expertise
- Administrative Skills
- MS PowerPoint ,
- Excellent computer skills
- Numeracy skills
Accomplishments
- Pro Serve Certificate
- Computer Trainer
- First Aid
- Criminal Record Check
- AGLC License
Timeline
Cashier
Dollarama
09.2023 - 12.2023
Dealer
Great Northern Casino
03.2023 - Current
Cashier
No Frills
01.2023 - 08.2024
Front Desk Agent
Stella
02.2020 - 04.2022
GED -
Northwestern Polytechnic College
GED -
Guru Academy Moga
Similar Profiles
Bryanna StubbsBryanna Stubbs
Server at Great Northern CasinoServer at Great Northern Casino
Aiden KoepselAiden Koepsel
SUMMER INTERN at Great Northern CompanySUMMER INTERN at Great Northern Company
Lydia RoetsLydia Roets
Logistics Department Head at Sector Northern Great LakesLogistics Department Head at Sector Northern Great Lakes