Sukhdeep Kaur
Surrey,BC
Summary
Compassionate Support Worker Seeking to provide support and high-quality care to elderly patients while ensuring a safe and positive environment with a background visiting patients in-home and conducting physical assessments, and assisting with bathing and grooming activities. Committed to collaborating with physicians and families to provide quality patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Support Worker
Big Hearts Home Care
09.2022 - Current
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Customer Service Manager
Euroasia Transload Inc
10.2021 - 02.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Customer Service Associate
Walmart
08.2019 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Education
General Business Diploma -
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON12.2021
High School Diploma -
Samar Study Hall
Kashipur, UK03.2018
Skills
- Time Management
- Client Relations and Retention
- Client Observations
- Home Chores
- Individual Support
- Customer service
- Client Documentation
Certification
- First Aid with CPR C
- Food Safety Level 1
- Mandt Certification
- BC Class 5 License
- Basic Security Training License
Timeline
Home Support Worker
Big Hearts Home Care
09.2022 - Current
Customer Service Manager
Euroasia Transload Inc
10.2021 - 02.2023
Customer Service Associate
Walmart
08.2019 - 09.2021
General Business Diploma -
Cambrian College of Applied Arts And Technology
High School Diploma -
Samar Study Hall
- First Aid with CPR C
- Food Safety Level 1
- Mandt Certification
- BC Class 5 License
- Basic Security Training License
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