Sukhdeep Kaur
Surrey,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Quesada Burritos & Tacos
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Informed customers about special promotions and provided detailed information for various products.
- Provided customer feedback to management and identified areas of improvement for products and services.
Supervisor
Freshslice Pizza
01.2021 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Customer Service Associate
Tim Hortons
01.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma - Cosmetology
Vancouver Community College
Vancouver, BC05.2020
Skills
- Safety Regulations
- Customer Service
- Collaborative Environments
- Customer Data Confidentiality
- Sales and Upselling
- Customer Relationship Management
- Store management experience
Timeline
Customer Service Associate
Quesada Burritos & Tacos
08.2023 - Current
Supervisor
Freshslice Pizza
01.2021 - 07.2023
Customer Service Associate
Tim Hortons
01.2020 - 12.2020
Diploma - Cosmetology
Vancouver Community College
Similar Profiles
Balveer SinghBalveer Singh
Franchisee at Quesada Burritos & TacosFranchisee at Quesada Burritos & Tacos
Navdeep Navdeep null
Sales Floor Team Member at Quesada Burritos & TacosSales Floor Team Member at Quesada Burritos & Tacos
Lishav OhriLishav Ohri
Store Manager at Quesada Burritos & TacosStore Manager at Quesada Burritos & Tacos
Gursimranjeet KaurGursimranjeet Kaur
Crew Member at Quesada Burritos && TacosCrew Member at Quesada Burritos && Tacos
Stefanie ParleyStefanie Parley
Medical Assistant at PHSAMedical Assistant at PHSA