SUKHDEEP HAYER
Edmonton,AB
Summary
As an operation supervisor in the bulk commodity transportation industry, I oversee the delivery of NGL and Butane products across a large region. With four years of experience in dispatching, logistics, and customer service, along with a background in sales development in the banking sector, I bring a diverse skill set to the table. Additionally, my master's degree in system software and expertise in TMW dispatch software further enhance my qualifications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Northwest Tank Lines Inc
03.2022 - Current
- Supervise daily operations within the transportation facility, ensuring timely and efficient delivery of goods.
- Manage a team of drivers and other staff, assigning tasks and ensuring performance goals are met.
- Monitor and maintain all necessary transportation equipment to ensure safe and efficient use.
- Keep track of key performance indicators (KPIs) across different functions, such as customer service, data analysis, and finance.
- Ensure compliance with safety protocols and regulations while transporting cargo, and monitor delivery schedules to ensure customer satisfaction.
DISPATCHER
Greater Edmonton
05.2021 - 03.2022
- Providing information to callers about fares, estimated wait times, and other important details about their rides
- Communicating with dispatch staff to arrange for taxis to be dispatched immediately or at a specified time
- Providing information to drivers about their next pick up and drop off locations
- Tracking taxi activity to ensure that vehicles are dispatched in accordance with local laws and regulations.
CUSTOMER SUPPORT ASSOCIATE
Concentrix
06.2019 - 04.2021
- Demonstrated passion for excellence when spoke with customers
- Reviewed and implemented training sessions with newly hired Support Team Members
- Educated customers on company-provided products and services available
- Provided fast and friendly customer service experience every visit.
SALES DEVELOPMENT MANAGER
Hdfc Life Ltd
10.2016 - 11.2018
- Promoted and effectively sold company products and supplies using established company sales techniques
- Communicated client needs, requirements and contractual obligations
- Established and maintained effective, positive working relationships internally and externally
- Coordinated logistics for Sales Trainings and Meetings
- Provided product training to sales staff and customers.
Education
Master of Science - System Software Stream
Punjab Technical University
PUNJAB, INDIA04.2015
Skills
- Knowledge of dispatch software TMW
- Knowledge of dispatch software icabbi
- Problem-Solving Skills
- Leadership
- Time Management
- Communication
- Having class 1 license with 8 year Manual transmission driving experience
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
H2S Alive
TDG,
WHMIS
First Aid.
Timeline
Operations Supervisor
Northwest Tank Lines Inc
03.2022 - Current
DISPATCHER
Greater Edmonton
05.2021 - 03.2022
CUSTOMER SUPPORT ASSOCIATE
Concentrix
06.2019 - 04.2021
SALES DEVELOPMENT MANAGER
Hdfc Life Ltd
10.2016 - 11.2018
Master of Science - System Software Stream
Punjab Technical University