Sukhdeep Agnihotri
Kitchener
Summary
Experienced professional with a diverse background in operations, customer service, and food preparation. Skilled in team Leadership and quality control. Backed by a strong academic foundation and a versatile skill set in technical troubleshooting, staff supervision, and customer service management.
Overview
6
6
years of professional experience
Work History
Shift Lead
Rapid Retail Canada INC
10.2021 - Current
- Lead operation Associates through their shift by ensuring the team is set up for Success to work safely and productively and Serving.
- Receive Product from vendors, place product in appropriate location, prepare customer orders, help clean and organize work areas.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintenance Schedules
- Contribute ideas to improve our quality and customer experience
Content Moderator
Majorel
02.2023 - 09.2023
- Responsible for evaluating online social media or advertising content in conjunction with policy.
- Visually navigate and review images and text-based content through internally developed application or clint tools as appropriate.
- participate in meeting to discuss finding and ongoing recommendations.
- Use internally developed application to generate quality reports if required.
- Maintain high quality daily workflow
Food Service Supervisor
McDonald's
02.2019 - 10.2021
- Supervise, coordinate and schedule the activities of staff who prepare, Portion and serve food
- Estimate and order ingredients and supplies required for meal preparation
- Establish work schedule and Procedures
- Maintain record of stock, repairs sales and wastage
- Ensure that food and service meet quality control standards
- Supervise and check assembly of regular and special diet trays.
Crew Member
Pita Pit
02.2018 - 12.2018
- Worked front counter, and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Post-Degree Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2019
Post-Degree Certificate - Wireless Network Infrastructure
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2018
Bachelor of Science - Engineering
PTU
Punjab, India04.2016
Skills
- Customer Service Management
- Staff Education and Training
- Strong Verbal and Written Communication
- Flexible Schedule
- Team Collaboration and Leadership
- Problem-Solving and Technical support
- Microsoft Office and Excel
- Video Editing Software
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Content Moderator
Majorel
02.2023 - 09.2023
Shift Lead
Rapid Retail Canada INC
10.2021 - Current
Food Service Supervisor
McDonald's
02.2019 - 10.2021
Crew Member
Pita Pit
02.2018 - 12.2018
Post-Degree Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Post-Degree Certificate - Wireless Network Infrastructure
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Engineering
PTU
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