Sukhdeep Kaur Samra
Brampton,ON
Summary
Results-oriented Customer Support Manager with 2 years of experience meeting deadlines while increasing company revenue and productivity. Leverages troubleshooting, relationship development, negotiations and process improvement to deliver departmental results. Thrives in high-pressure environments and excels in corrective action and strategic planning to implement and communicate departmental objectives and service levels.
Overview
5
5
years of professional experience
Work History
Customer Support Manager
LOTUS TRANSPORTATION
BRAMPTON, ON
03.2023 - Current
- Resolved customer inquiries and complaints in a timely manner.
- Developed customer service policies and procedures.
- Trained new customer support staff members on proper use of software, systems, and customer service protocols.
- Provided feedback to customers regarding product features and usage instructions.
- Monitored customer satisfaction levels through surveys and other methods of data collection.
- Conducted regular meetings with team members to discuss progress and areas for improvement.
- Provided customer service by answering questions regarding container availability, pricing.
- Maintained a clean work environment by following established safety protocols.
CUSTOMER SERVICE
LOTUS TRANSPORTATION
BRAMPTON
01.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided customer service by answering questions regarding container availability, pricing.
- Maintained accurate logs of vehicle inspections and repair status.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Delivered goods and services to customers on time and in excellent condition.
Security Supervisor
Securitas
Ottawa, ON
01.2021 - 01.2022
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
ASSISTANT MANAGER
TIM HORTONS
OTTAWA
08.2019 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
NORTHERN COLLEGE
SCARBOROUGH08-2018
Skills
- Training and coaching
- Training and mentoring
- SLA management
- Customer Relations
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Customer Support Manager
LOTUS TRANSPORTATION
03.2023 - Current
CUSTOMER SERVICE
LOTUS TRANSPORTATION
01.2022 - 02.2023
Security Supervisor
Securitas
01.2021 - 01.2022
ASSISTANT MANAGER
TIM HORTONS
08.2019 - 12.2021
High School Diploma -
NORTHERN COLLEGE
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