JAGRAJ SINGH

Surrey,BC

Summary

Reliable and professional security worker with experience in maintaining a safe environment, handling difficult situations, and working with the public. I’m comfortable working under pressure, communicating with different types of people, and staying calm when situations become challenging. I’m a quick learner, work well with a team, and take my responsibilities seriously.

Overview

Certification

years of professional experience

Work History

Bouncer / Door Security

Library Square

06.2026 - Current

Monitor the entrance and surrounding areas to maintain a safe and controlled environment.
Verify guests and manage access in accordance with venue policies.
Monitor crowd behaviour and identify potential conflicts or safety concerns before they escalate.
De-escalate disputes and handle difficult interactions using professional communication.
Respond quickly and appropriately to incidents while prioritizing the safety of guests, staff, and the public.
Work closely with venue management and staff to maintain effective security procedures.
Maintain a professional presence while interacting with a high volume of guests during busy periods.
Assist with managing crowds and maintaining orderly entry and exit procedures.

Security Guard

SSRG Security

11.2024 - Current

Maintain a safe, secure, and professional environment for staff, visitors, and members of the public.
Conduct regular patrols and monitor assigned areas for safety, security, and policy concerns.
Respond professionally to incidents, disturbances, and other security-related situations.
Use verbal communication and de-escalation techniques to manage difficult or potentially confrontational situations.
Monitor individuals and activities while remaining alert to unusual or potentially unsafe behaviour.
Communicate effectively with site personnel, emergency services, and other relevant parties when required.
Maintain detailed documentation and incident reports in accordance with site procedures.
Enforce site policies and security procedures while maintaining a respectful and professional approach.
Remain calm and make sound decisions during high-pressure situations.
Work effectively as part of a security team while adapting to changing site requirements.

Customer Service / Hospitality Associate

Tokyo Mithaiwala

12.2024 - 01.2026

Provided professional customer service in a busy, high-volume Indian dining and retail environment.
Built strong relationships with customers and handled a wide range of requests and concerns professionally.
Maintained composure and professionalism while working under pressure during busy periods.
Resolved customer concerns and supported positive outcomes through effective communication.
Processed financial transactions accurately using POS systems.
Coordinated with multiple departments to maintain efficient daily operations.
Maintained clean, organized, and safe work areas while following health and safety standards.
Developed strong knowledge of Indian cuisine and provided personalized recommendations to customers.

Education

Diploma - Hospitality Management

Vancouver Community College

Skills

Security & Public Safety
Conflict De-escalation
Crowd Management
Access Control
Incident Response
Communication Skills
Customer Service
Situational Awareness

Problem Solving
Multitasking
Teamwork
Working Under Pressure
Professionalism
Attention to Detail
Report Writing & Documentation