SUKHBIR MAHAL
Brampton,ON
Summary
Well-rounded Dispatcher offering 5 years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
11
11
years of professional experience
Work History
School Bus Driver
Switzer-CARTY Transportation
09.2023 - Current
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Communicated information to parents to promote good communication and transparency.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Worked closely with school administration and transportation to maintain smooth operations.
Dispatcher
Aman Freightlines Inc.
09.2021 - 06.2023
- Scheduled, executed, and monitored customer-specific freight pickup and delivery orders
- Planned, coordinated, and tracked daily route assignments to drivers, efficiently
- Recorded and maintained all load and tracking data into computerized dispatch system
- Contacted and informed the customers about order status and related concerns
- Handled and addressed various delivery and pick-up issues, professionally and effectively.
Dispatcher
Fleetex transport
01.2020 - 08.2021
- Kept records, monitored driver daily logs for errors or violations, and the monitored both drivers in relation to their remaining hours of service
- Coordinated and managed efficient loads to remain cost effective
- Also identified and evaluated special needs for each load/driver
- Provided over the road support to over 50 drivers, as well as organization and preparation of international border crossings paperwork
- Organized and maintained hard copy and electronic documentation supporting delivery execution, transportation methods and customer obligations.
- Processed invoices and payments for dispatched orders to provide proof of transaction
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
Truck Dispatcher
Bhatti Logistics Inc
04.2018 - 12.2019
- Cooperates with other sections of the firm for the purpose of combining the logistics with enterprise procedures and systems that include transportation, consumer sales, accountancy, order administration, etc
- Coordinate and plan with drivers to effectively dispatch loads in timely manner
- Organize and consolidate FTL shipments into delivery runs to facilitate improved transit times and customer service
- Ensure accurate data for new customers and review post route performance and make adjustments to service time and time window
- Manage Customs (PARS/PAPS/ACE/ACI) documentation and records.
Customer Service Representative(Insurance Advisor)
Punjab Insurance Inc (Toronto, ON)
01.2014 - 03.2018
- Provided a superior client experience by listening to clients and connecting with them through discovery discussions
- Appropriately identified needs and collaborated with sales partnerships within and outside of the insurance Advice Centre, when required to meet client needs
- Delivered a trusted advisor approach in client conversations using effective client discovery to identify client needs, provide relevant insurance advice and solutions based on the client need.
Education
Truck Dispatcher Certification -
International Business Management - undefined
Masters in Computer Science - undefined
Skills
- Customer Service
- Load link and dispatch software
- Strong Communication Skill
- Strong Knowledge of Custom Clearance
- Logistics and Load Planning
- MS Office
- Transportation management systems
- Customer Relations
Roles And Responsibilities
- Scheduled, executed, and monitored customer-specific freight pickup and delivery orders.
- Planned, coordinated, and tracked daily route assignments to drivers, efficiently.
- Recorded and maintained all load and tracking data into computerized dispatch system.
- Contacted and informed the customers about order status and related concerns.
- Handled and addressed various delivery and pick-up issues, professionally and effectively.
Timeline
School Bus Driver
Switzer-CARTY Transportation
09.2023 - Current
Dispatcher
Aman Freightlines Inc.
09.2021 - 06.2023
Dispatcher
Fleetex transport
01.2020 - 08.2021
Truck Dispatcher
Bhatti Logistics Inc
04.2018 - 12.2019
Customer Service Representative(Insurance Advisor)
Punjab Insurance Inc (Toronto, ON)
01.2014 - 03.2018
Truck Dispatcher Certification -
International Business Management - undefined
Masters in Computer Science - undefined
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