Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SUKHBIR KAUR

Summary

Dynamic professional with a proven track record at IntouchCX, excelling in customer service and technical support. Skilled in active listening and Microsoft Excel, I significantly improved customer retention and resolution times. Promoted for leadership in high-stress situations, I also enhanced team skills and efficiency.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

IntouchCX
01.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Promoted as senior support advisor
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Technical Support Advisor

IntouchCX
04.2021 - 12.2021
  • Configured hardware, devices, and software to set up work stations for employees.
  • Demonstrate ownership of the customer experience and determination to deliver a comprehensive
    resolution.
  • Provide first-line technical support to customers experiencing difficulties with hardware (smartphones,
    tablets, smartwatches, computers, laptops, and electronic accessories), operating system, web application
    and software installation.
  • Communicate electronically, collect and verify required user information to determine technical issues
    experienced.
  • Attend team meetings/ training sessions on new product and software launch.

Server Assistant

So Good
03.2019 - 12.2020
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.

Education

GED -

College of The New Caledonia
Prince George, BC
12-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Scheduling
  • Appointment scheduling
  • Staff training
  • De-escalation techniques

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

IntouchCX
01.2022 - Current

Technical Support Advisor

IntouchCX
04.2021 - 12.2021

Server Assistant

So Good
03.2019 - 12.2020

GED -

College of The New Caledonia

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SUKHBIR KAUR