Sukhbeer Singh
Calgary,AB
Summary
Professional real estate expert prepared for this role with strong background in property sales, client relations, and market analysis. Known for team collaboration and delivering results, with flexible approach to changing needs. Skilled in negotiation, contract management, and customer service, with focus on integrity and professionalism. Configuration Technician with over 6 years of experience in technical support and sales management, adept at diagnosing and repairing PC software and equipment. Skilled in optimizing network configurations to boost system stability and performance.
Overview
12
12
years of professional experience
Work History
Independent Contractor
Ticktocktech
05.2025 - Current
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Wrote reports on computer statuses and maintenance jobs.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.
Configuration Technician
Microserve
10.2022 - 09.2024
- Leveraged analytical skills to diagnose and repair PC software and equipment
- Applied detail-focused approach to software installation and configuration
- Demonstrated collaborative work style in providing cross-departmental support
- Utilized visionary thinking in aligning service delivery with client needs
- Streamlined client systems setup, enhancing operational efficiency and user satisfaction
- Performed precise software configurations to meet specific client requirements
- Aided interdepartmental teams to manage varying workloads, ensuring continuous support
- Analyzed and resolved complex network issues, increasing system reliability and performance
- Optimized network configurations, boosting system stability and performance
- Coach junior technicians, elevating team's overall technical acumen.
Computer Technician
CNB Computers
10.2018 - 04.2022
- Diagnosed and repaired 100+ computer systems, enhancing system efficiency and user satisfaction
- Implemented new hardware upgrade protocols, boosting performance and extending equipment lifespan
- Worked closely with IT team to troubleshoot complex network issues, ensuring optimal operations
- Eagerly mastered latest tech solutions, significantly improving our workflow and client satisfaction
- Mentored junior technicians, improving team skills and performance
- Provided expert technical support, resolving over 200 user queries.
Sales Executive
BN Habitat
05.2013 - 04.2018
- Maintained detailed client records, improving follow-up sales by 25%
- Supported team members to surpass sales goals, fostering a collaborative work environment
- Monitored market trends to tailor sales strategies, leading to higher client retention
- Coordinated with marketing to develop targeted campaigns, boosting lead generation.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Analyzed sales and marketing data for improved strategies.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
MBA - Marketing
Punjab Technical University
INDIA04.2013
Bachelors of Computer Application -
Punjab University
INDIA04.2011
Skills
- Work order management
- Help Desk
- Troubleshooting
- Remote Desk Support
- Customer Service
- Resolve IT Support tickets
- Resolve Technical Issue
- End User Support and training
- Help Desk Ticketing software
- Asset Management
- Workload management
- Client relationship building
- Deadline adherence
- Project management
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Lead follow up
- Negotiation expertise
- Sales closing
- Tech-Savvy
Additionalinformation - Strengths
- Highly motivated and hard working with the essence of strong leadership
- Fast learner, adaptive, soft-spoken, creative and ability to withstand pressure
- Always give importance to the time and deadlines in achieving the quality.
Languages
Hindi
Full Professional
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Independent Contractor
Ticktocktech
05.2025 - Current
Configuration Technician
Microserve
10.2022 - 09.2024
Computer Technician
CNB Computers
10.2018 - 04.2022
Sales Executive
BN Habitat
05.2013 - 04.2018
MBA - Marketing
Punjab Technical University
Bachelors of Computer Application -
Punjab University
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