Summary
Overview
Work History
Education
Skills
Additionalinformation - Strengths
Languages
Timeline
Generic

Sukhbeer Singh

Calgary,Canada

Summary

Configuration Technician with over 6 years of experience in technical support,Help Desk and sales management, adept at diagnosing and repairing PC software and equipment. Skilled in optimizing network configurations to boost system stability and performance, while also enhancing operational efficiency and client satisfaction. Eager to leverage a detail-focused approach and collaborative work style to drive results and team success in a dynamic organization.

Overview

11
11
years of professional experience

Work History

Configuration Technician

Microserve
10.2022 - 09.2024
  • Leveraged analytical skills to diagnose and repair PC software and equipment
  • Applied detail-focused approach to software installation and configuration
  • Demonstrated collaborative work style in providing cross-departmental support
  • Utilized visionary thinking in aligning service delivery with client needs
  • Streamlined client systems setup, enhancing operational efficiency and user satisfaction
  • Performed precise software configurations to meet specific client requirements
  • Aided interdepartmental teams to manage varying workloads, ensuring continuous support
  • Analyzed and resolved complex network issues, increasing system reliability and performance
  • Optimized network configurations, boosting system stability and performance
  • Coach junior technicians, elevating team's overall technical acumen.

Computer Technician

CNB Computers
10.2018 - 04.2022
  • Diagnosed and repaired 100+ computer systems, enhancing system efficiency and user satisfaction
  • Implemented new hardware upgrade protocols, boosting performance and extending equipment lifespan
  • Worked closely with IT team to troubleshoot complex network issues, ensuring optimal operations
  • Eagerly mastered latest tech solutions, significantly improving our workflow and client satisfaction
  • Mentored junior technicians, improving team skills and performance
  • Provided expert technical support, resolving over 200 user queries.

Sales Executive

BN Habitat Pvt Ltd.
05.2013 - 04.2018
  • Maintained detailed client records, improving follow-up sales by 25%
  • Supported team members to surpass sales goals, fostering a collaborative work environment
  • Monitored market trends to tailor sales strategies, leading to higher client retention
  • Coordinated with marketing to develop targeted campaigns, boosting lead generation.

Education

MBA - Marketing

Punjab Technical University
Mohali , Punjab
01.2013

Bachelors of Computer Application -

Punjab University
01.2011

Skills

  • Configure operating systems
  • Install monitors
  • MS Office
  • Data input/output
  • Problem solving
  • Peripheral maintenance
  • Hardware assembly
  • Software diagnostics
  • Work order management

Additionalinformation - Strengths

  • Highly motivated and hard working with the essence of strong leadership
  • Fast learner, adaptive, soft-spoken, creative and ability to withstand pressure
  • Always give importance to the time and deadlines in achieving the quality.

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Configuration Technician

Microserve
10.2022 - 09.2024

Computer Technician

CNB Computers
10.2018 - 04.2022

Sales Executive

BN Habitat Pvt Ltd.
05.2013 - 04.2018

MBA - Marketing

Punjab Technical University

Bachelors of Computer Application -

Punjab University

Similar Profiles

CREATE PROFILE
Sukhbeer Singh