SUKHANPREET SINGH
High Level
Summary
Proven leader and effective communicator, excelled at A&W and Tim Hortons by enhancing customer satisfaction and streamlining operations. Skilled in inventory management and staff training, I boosted efficiency and upheld food safety standards, demonstrating a keen ability to manage both team and tasks seamlessly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Best Western Premier
08.2023 - 09.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Assistant Manager
TIM HORTONS
05.2023 - 08.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained inventory records of food items, beverages, supplies, and equipment
- Supervised day-to-day operations to meet performance, quality and service expectations.
Supervisor
A&W
02.2022 - 07.2023
- Trained new employees on company policies, procedures and work ethics
- Resolved customer complaints quickly and professionally while maintaining high standards of customer satisfaction
- Ensured all safety regulations were met according to local health codes and standards
Education
COMPUTER TECHNICIAN - Information Technology
ST CLAIR COLLEGE
04.2023
Skills
- Team Leadership
- Problem-solving skills
- Time Management
- Customer Service
- Cash Handling
- Staff Training
- Food Safety Compliance
- Quality Control
- Inventory Management
- Administrative Skills
- Microsoft Office
Certification
- FOOD HANDLER CERTIFICATE
- SERVE IT RIGHT
- SUPERVISOR HEALTH AND SAFETY AWARENESS CERTIFICATE
Languages
English
Full Professional
Timeline
Front Desk Agent
Best Western Premier
08.2023 - 09.2024
Assistant Manager
TIM HORTONS
05.2023 - 08.2023
Supervisor
A&W
02.2022 - 07.2023
COMPUTER TECHNICIAN - Information Technology
ST CLAIR COLLEGE
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