Sukhandeep Kaur
Calgary,AB
Summary
Customer-focused PC Express Shopper with expertise in order accuracy and customer service. Enhances satisfaction through efficient order verification and fulfillment. Maintains organized workspaces to promote safety and productivity while collaborating effectively with team members.
Overview
4
4
years of professional experience
Work History
PC Express Shopper
Real Canadian Superstore
Calgary, Alberta
01.2026 - Current
- Achieved productivity and accuracy standards to meet company guidelines.
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
- Picked and packed orders accurately for timely shipment.
- Utilized scanning equipment for picking, packing and shipping orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Recorded accurate data on daily picking reports, including the number of items picked, the location in the store and any discrepancies found during the inspection process.
- Followed safety protocols to minimize workplace hazards.
- Maintained clean and organized work areas to ensure safety compliance.
Customer Service Representative
Loblaws City Market
Vancouver, British Columbia
01.2023 - 12.2025
- Resolved customer complaints efficiently and professionally during peak hours, ensuring customer satisfaction.
- Teamed with colleagues to improve overall customer service experience, leading to positive feedback.
- Helped customers with product questions and selection on the store floor.
- Provided accurate product information and addressed customer inquiries, enhancing customer knowledge and confidence.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers about loyalty programs and promotional offers available in-store.
- Provided training support for new hires on customer service procedures and policies.
- Remained calm and professional in stressful circumstances and effectively resolved tense situations.
Education
Some College (No Degree) - General Studies
Kwantlen Polytechnic University
Surrey, BCSkills
- Order processing
- Order management
- Inventory management
- Online order fulfillment
- Verifying order accuracy
- Attention to detail
- Problem solving
- Team collaboration
- Strong interpersonal skills
Timeline
PC Express Shopper
Real Canadian Superstore
01.2026 - Current
Customer Service Representative
Loblaws City Market
01.2023 - 12.2025
Some College (No Degree) - General Studies
Kwantlen Polytechnic University